Performance Improvement Coordinator I GCM

Advocate Health; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Advocate Health is seeking a Quality Improvement professional to lead performance improvement initiatives, coach teams, and ensure compliance with licensure, accreditation and safety standards. The role emphasizes data analysis, corrective action plans, and sharing best practices across the system.

The ideal candidate will have 4–6 years in healthcare, 2–4 years of leadership experience, and familiarity with Lean concepts and Microsoft Office.

Qualifications

• 4 to 6 years' experience in healthcare or directly related field.
• 2 to 4 years leadership experience preferred.
• Knowledge of Lean Concepts preferred.
• Intermediate to advanced computer skills with demonstration of skill and competence in use of all Microsoft Office applications preferred.
• Previous experience or knowledge of TJC preferred

Responsibilities

• Facilitates performance improvement efforts and coaches others in the development of performance improvement capabilities.
• Maintains competence in applicable licensure, certification, accreditation and other regulatory body requirements.
• Coordinates department and facility Performance Improvement Committee meetings, analyzes trends of performance metrics/business unit level dashboards, identifies opportunities for improvement, develops and maintains management action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity; reassesses approach to maximize success.
• Provides consultation to teammates and leadership in areas of quality, compliance, accreditation and safety.
• Facilitates assessments, develops, implements and evaluates corrective action plans based on past surveys and preparatory tracer activities.
• Develops strategies for improvement that include considerations for leading practice research and shares implementation results across the System.
• Utilizes facilitation skills, data analysis and statistical process control to effect improvement in quality and clinical outcome.
• Consults with and trains staff to implement monitoring and measurement tools, and data analysis techniques.
• Provides education and training on accreditation compliance and accreditation matters.
• Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to age specific issues and data reflective of the patient's status.

Education

Bachelor's degree

Master's degree

Tools

Lean Concepts

Microsoft Office

TJC

Job description

Major Responsibilities:

• Proficiently facilitates performance improvement efforts and coaches others in the development of performance improvement capabilities.
• Maintains competence in applicable licensure, certification, accreditation and other regulatory body requirements.
• Coordinates department and facility Performance Improvement Committee meetings, analyzes trends of performance metrics/business unit level dashboards, identifies opportunities for improvement, develops and maintains management action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity; reassesses approach to maximize success.
• Provides consultation to teammates and leadership in areas of quality, compliance, accreditation and safety.
• Facilitates assessments, develops, implements and evaluates corrective action plans based on past surveys and preparatory tracer activities.
• Develops strategies for improvement that include considerations for leading practice research and shares implementation results across the System.
• Utilizes facilitation skills, data analysis and statistical process control to effect improvement in quality and clinical outcome.
• Consults with and trains staff to implement monitoring and measurement tools, and data analysis techniques.
• Provides education and training on accreditation compliance and accreditation matters.
• Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to age specific issues and data reflective of the patient's status.

Licensure, Registration, and/or Certification Required:

• Certification in health care quality, patient safety or related accreditation entity preferred, required within 2 years of employment.

Education Required:

• Bachelor's Degree required

Education Preferred:

• Master's Degree preferred. RN or other clinical licensure preferred;

Experience Required:

• 4 to 6 years' experience in healthcare or directly related field.

Experience Preferred:

• 2 to 4 years leadership experience preferred.
• Knowledge of Lean Concepts preferred.
• Intermediate to advanced computer skills with demonstration of skill and competence in use of all Microsoft Office applications preferred.
• Previous experience or knowledge of TJC preferred

Physical Requirements

• Must have the ability to clearly communicate verbally, in person, and in writing with patients, families, agencies and the health care team.
• Works in an office environment.
• Requires long periods of sitting and computer use.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.