Senior Quality Improvement Coordinator

Aurora Health Care; Milwaukee (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Aurora Health Care is seeking a skilled performance improvement professional to drive interdisciplinary, collaborative improvement activities across the organization. The role involves assisting process owners, providing analytical support, and ensuring compliance with quality indicators and regulatory requirements.

Responsibilities include leading teams, developing action plans, and producing interpretive reports to highlight variations in clinical and non-clinical processes.

Qualifications

• Bachelor's degree in Quality or related field.
• Typically requires 5 years in health care, clinical quality improvement.
• Knowledge of medical terminology, clinical concepts, and disease management.
• Ability to analyze complex data and communicate sensitive information.

Responsibilities

• Consultation and facilitation for performance improvement teams.
• Provide data support to drive quality priorities and metrics.
• Develop action plans to improve cost-effectiveness and care quality.
• Produce performance improvement reports highlighting variations.
• Support regulatory compliance and ISO 9001.
• Assist in peer review activities and educational offerings.

Skills

Data analysis

Microsoft Office

Report creation

Communication

Team facilitation

Education

Bachelor's degree in Quality or related field

Job description

You will facilitate interdisciplinary, collaborative performance improvement activities throughout the organization. You will assist clinical and non-clinical process owners to drive performance improvement for selected priorities. You will also provide analytical support for improvement activities and determine compliance with quality indicators and regulatory agency requirements. In addition, you will support peer review activities.

Major Responsibilities:

• Provide consultation, facilitation, and data support to performance improvement teams in order to drive improvement with quality priorities and metrics. Leads and facilitates performance improvement teams with process owners.
• Provides guidance and support to team members, leaders, and providers with performance improvement activity, aligned with the organization’s methodology and tools.
• Provides support to teams including literature searches, data collection, statistical data analysis and display, and benchmarking.
• Assists in the development, implementation, communication, and evaluation of action plans to achieve cost-effective, high quality care.
• Developes and provides interpretive performance improvement reports to highlight variations in clinical and non-clinical processes and outcomes for committees and leadership.
• Designs and implements clinical studies to identify variation in medical management in order to improve patient care and outcomes.
• Participates in ongoing monitoring and improvement activities to promote regulatory compliance and ISO 9001.
• Supports physician and advance practice clinician peer review efforts and ongoing professional practice evaluations.
• Participates in educational offerings to remain current with practice.

Licensure, Registration and/or Certification Required:

• None Required

Preferred:

• CHQP (Certified Healthcare Quality Professional)
• PMP (Project Management Professional)
• Lean or Six Sigma certification

Education Required:

• Bachelor’s degree in Quality or related field

Years of Experience:

• Typically requires 5 years in health care, clinical quality improvement.

Knowledge, Skills & Abilities Required:

• Knowledge of medical terminology, clinical concepts, and disease management.
• Ability to analyze complex data and communicate sensitive information.
• Proficient use of Microsoft office suite.
• Ability to create reports, graphs, and other visual presentation materials, and effectively maintain statistical data.
• Knowledge of evidence-based, best practice resources to promote efficiency and effective outcomes.
• Knowledge of improvement methodology, principles, project management, and team facilitation.
• Knowledge of healthcare rules, regulations, and standards.
• Ability to problem solve, lead multi-disciplinary teams, use conflict management, and team building skills.
• Detail oriented and able to prioritize and organize data and complex projects.
• Excellent interpersonal, written, and verbal communication skills.

Preferred:

• Skilled in the use of performance improvement tools
• Ability to communicate and collaborate at all levels of the organization

Physical Requirements and Working Conditions:

• Ability to sit for extended periods of time.
• Exposed to normal office environment.
• Operates all equipment necessary to perform the duties of the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.