Performance Improvement and Quality Assurance Coordinator

Darke County Recovery Services DBA Recovery and Wellness; Sidney (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Darke County Recovery Services, DBA Recovery & Wellness Centers of Midwest Ohio is seeking a skilled professional to lead Performance Improvement activities in a collaborative, multi-agency environment. You will implement PI programs, compile data, and prepare reports that reveal trends and opportunities to enhance patient care and safety.

The role requires licensure in a mental health discipline, strong communication, reliable data management, and proficiency with clinical documentation

Qualifications

• Licensure in a mental health discipline is required.
• Strong oral and written communication skills are essential.
• Good customer service skills with clients and the public.
• Ability to use a computer for clinical documentation and email.

Responsibilities

• Implements an established Performance Improvement Program.
• Compiles data, prepares summaries/reports to detect trends or problems.
• Maintains PI records and prepares annual PI and stakeholder reports.
• Coordinates EHR platforms and staff training related to PI activities.
• Performs community outreach and education on mental health topics.
• Ensures confidentiality and HIPAA compliance; attends meetings.

Skills

Oral & written communication

Customer service skills

Carelogic / clinical documentation

Computer literacy (Word, emails)

Education

Licensure in a mental health discipline

Tools

Carelogic

Microsoft Word

Job description

Employees of Darke County Recovery Services, DBA Recovery & Wellness Centers of Midwest Ohio are expected to value highest ethical standards, quality clinical care, and good customer service. We also value quality communication skills in a collaborative, multi-disciplinary and often multi-agency service environment.Responsibilities· Implements an established Performance Improvement Program.· Compiles data, prepares summary/analysis reports and uses these to detect trends and patterns of care or problems or opportunities.· Maintains records pertinent to PI activities:1. Effectiveness of the Performance Improvement Program2. Narrative Analysis Report of PI Activities3. Infection Control4. Patient Care Monitoring5. Safety / Health / Transportation6. Utilization Review7. Annual Patient and Family Satisfaction Surveys8. Program Evaluation Reports (patients and family)9. Stakeholder Survey Reports· Prepares the Key Indicators/Performance Measures and evaluation criteria (thresholds) and other quality related information.· Participates in an annual evaluation of PI Activities (Indicators, Criteria, Thresholds, Focused Studies, contributions to the organization, etc.).· Ensures the provision of staff development in-service program to educate staff regarding Performance Improvement activities.· Prepares Performance Improvement Agendas for Management Meetings· Alerts the Management Team to unresolved problems and organizational areas to improve business operations and the service delivery component.· Ensures the maintenance of records and minutes of meetings.· Performs reviews as recommended by the Board of Directors.· Prepares the annual PI Report, external organization reports, and other reports as necessary.· Ensures organization/staff compliance with provisions of the Performance Improvement Program.· Participates in the assessment of program needs and peer review, as well as cooperate with performance improvement objectives· Monitor and coordinate implementation of Electronic Health Record platforms.· Performs community outreach and education assignments including mental health education and prevention programs, as well as consultation services.· Complies with confidentiality and protected health information rules.· Attends staff meetings, in-services, case conferences, etc. as scheduled· Performs other related duties as assigned including support activities as needed to augment functioning of the agency· Collaborates in maintaining clean, safe workplace, including maintenance of CPR/First Aid skills and aggressive client management skills (TAPS or equivalent)Required Credentials and Skills· Licensure in a mental health discipline.· Oral & written communication skills· Competency in areas prerequisite for performing activities noted above.· Displays good customer service skills with clients and public at large.· Utilizes computer well enough to perform clinical documentation in Carelogic directly, as well as generate written communication in WORD or via email.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, and hear.The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must have a valid license to drive a motor vehicle and a safe driving record. Employee must be comfortable driving vehicle in varied weather conditions found in the geographic region.