Performance & Enrollment Sales - Member Services Manager

D1 TRAINING; Prosper (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Job summary

D1 Prosper is seeking a Performance & Enrollment Lead to convert athletes and parents into members, coordinating with coaches and staff to drive enrollment and revenue.

You will guide consultations, manage follow-ups, and ensure an outstanding member experience while upholding a high-energy, accountable culture inside the facility in Prosper, TX.

Qualifications

• Strong people and communication skills with a consultative sales approach.
• Ability to build trust quickly with parents and student-athletes.
• Organized and detail-oriented with accountability.
• Comfortable in a fast-paced, relationship-driven sales environment.

Responsibilities

• Converting leads into memberships and guiding prospects through assessments and training paths.
• Conducting athlete and parent consultations alongside coaches.
• Managing follow-up and communication, including phone, text, email, and in-person.
• Supporting member retention and overall facility revenue growth.
• Maintaining pipeline organization and high conversion standards.

Skills

People skills

Consultative sales

Communication

Organized

Follow-through

Professionalism

Tools

CRM

Job description

About D1 Prosper

D1 Prosper is not a traditional gym. We are a coach-led athlete development system focused on long-term performance, structure, accountability, and measurable results for youth athletes and adults.

Benefits

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement

D1 Training Prosper | Prosper, TX

About D1 Prosper

D1 Prosper is not a traditional gym. We are a coach-led athlete development system focused on long-term performance, structure, accountability, and measurable results for youth athletes and adults.

We Are Building a High-energy, High-accountability Culture Centered Around

• Athlete development
• Parent communication
• Performance tracking
• Elite customer experience
• Strong community presence

This role is ideal for someone who thrives in a fast-paced environment, connects naturally with people, and knows how to drive urgency, trust, and follow-through.

The Performance & Enrollment Lead Is Responsible For

• Converting leads into memberships
• Conducting athlete/parent consultations
• Managing follow-up and communication
• Supporting member retention and experience
• Helping drive overall revenue growth inside the facility

This is a relationship-driven sales and operations role inside a performance training environment.

You Will Work Directly With

• Parents
• Student-athletes
• Adult members
• Coaches
• Local community relationships

Key Responsibilities

Enrollment & Sales

• Conduct athlete and parent consultations alongside coaches
• Guide prospects through assessments and recommended training paths
• Follow up on leads, no-shows, and expired members
• Help drive PT, semi-private, and membership conversions
• Maintain high conversion standards and pipeline organization
• Execute phone, text, email, and in-person follow-up

Member Services

• Deliver high-level customer service and communication
• Help maintain a positive member experience from onboarding through retention
• Support member check-ins, account management, and scheduling
• Assist with retention conversations and roster management
• Coordinate parent communication and athlete milestone tracking

Facility & Culture

• Support a high-energy, team-first environment
• Maintain professionalism and urgency during peak hours
• Work closely with coaches and leadership
• Represent the D1 Prosper brand in a positive and professional way

Ideal Candidate

We Are Looking For Someone Who

• Has strong people and communication skills
• Is confident in consultative sales
• Can build trust quickly with parents and athletes
• Thrives in fast-paced environments
• Is organized and detail-oriented
• Has follow-through and accountability
• Brings positive energy and professionalism daily

Preferred Background

Experience in one or more of the following is preferred:

• Performance training
• Membership sales
• Hospitality or customer service
• Youth sports
• High-ticket or consultative sales
• CRM or lead management systems

Compensation Structure

Compensation May Include

• Base pay +
• Commission
• Performance bonuses tied to KPIs
• Growth opportunities within the organization

Key Performance Indicators (KPIs)

• Lead response time
• Consult-to-close conversion rate
• Monthly EFT growth
• PT / semi-private conversion
• Retention and member engagement
• Follow-up consistency and pipeline management

Schedule Expectations

This role includes afternoons, evenings, and occasional weekends based on facility needs and peak athlete traffic.

Peak Operating Hours Are Typically

• 11:00AM 7:00 PM weekdays (some Saturdays 9-12)

What Success Looks Like

Success In This Role Means

• Strong lead conversion
• High member satisfaction
• Consistent follow-up
• Positive parent relationships
• Revenue growth
• Ownership mentality inside the facility

If you enjoy performance culture, relationship-driven sales, and helping athletes and families grow, we’d love to connect.