Performance Enrollment Sales Member Services Manager

D1 Training - Prosper; Prosper (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Job summary

D1 Training - Prosper is looking for a Performance & Enrollment Lead to convert leads into memberships and enhance member experiences. The ideal candidate thrives in fast-paced environments and possesses strong communication skills.

This role involves conducting athlete consultations, maintaining customer relationships, and supporting overall revenue growth. Join us at D1 Training Prosper to impact youth athletes and the local community positively.

Qualifications

• Experience in performance training and membership sales.
• Background in hospitality or customer service.
• Familiarity with youth sports and consultative high-ticket sales.

Responsibilities

• Convert leads into memberships through consultations.
• Manage follow-up and communication with prospects.
• Deliver high-level customer service and support with retention.

Skills

Strong people and communication skills

Consultative sales

Organized and detail-oriented

Positive energy and professionalism

Follow-through and accountability

Tools

CRM or lead management systems

Job description

Benefits

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• D1 Training Prosper | Prosper, TX

About D1 Prosper: D1 Prosper is not a traditional gym. We are a coach‑led athlete development system focused on long‑term performance, structure, accountability, and measurable results for youth athletes and adults.

We are building a high‑energy, high‑accountability culture centered around:

• Athlete development
• Parent communication
• Performance tracking
• Elite customer experience
• Strong community presence

This role is ideal for someone who thrives in a fast‑paced environment, connects naturally with people, and knows how to drive urgency, trust, and follow‑through.

Position Overview

The Performance & Enrollment Lead is responsible for:

• Converting leads into memberships
• Conducting athlete/parent consultations
• Managing follow‑up and communication
• Supporting member retention and experience
• Helping drive overall revenue growth inside the facility

You will work directly with:

• Parents
• Student‑athletes
• Adult members
• Coaches
• Local community relationships

Key Responsibilities

Enrollment & Sales

• Conduct athlete and parent consultations alongside coaches
• Guide prospects through assessments and recommended training paths
• Follow up on leads, no‑shows, and expired members
• Help drive PT, semi‑private, and membership conversions
• Maintain high conversion standards and pipeline organization
• Execute phone, text, email, and in‑person follow‑up

Member Services

• Deliver high‑level customer service and communication
• Help maintain a positive member experience from onboarding through retention
• Support member check‑ins, account management, and scheduling
• Assist with retention conversations and roster management
• Coordinate parent communication and athlete milestone tracking

Facility & Culture

• Support a high‑energy, team‑first environment
• Maintain professionalism and urgency during peak hours
• Work closely with coaches and leadership
• Represent the D1 Prosper brand in a positive and professional way

Ideal Candidate

We are looking for someone who:

• Has strong people and communication skills
• Is confident in consultative sales
• Can build trust quickly with parents and athletes
• Thrives in fast‑paced environments
• Is organized and detail‑oriented
• Has follow‑through and accountability
• Brings positive energy and professionalism daily

Preferred Background

• Performance training
• Membership sales
• Hospitality or customer service
• Youth sports
• High‑ticket or consultative sales
• CRM or lead management systems

Compensation Structure

• Base pay + Commission
• Performance bonuses tied to KPIs
• Growth opportunities within the organization

Key Performance Indicators (KPIs)

• Lead response time
• Consult‑to‑close conversion rate
• Monthly EFT growth
• PT / semi‑private conversion
• Retention and member engagement
• Follow‑up consistency and pipeline management

Schedule Expectations

This role includes afternoons, evenings, and occasional weekends based on facility needs and peak athlete traffic.

Peak operating hours are typically:

• 11:00AM–7:00 PM weekdays (some Saturdays 9-12)

What Success Looks Like

Success in this role means:

• Strong lead conversion
• High member satisfaction
• Consistent follow‑up
• Positive parent relationships
• Revenue growth
• Ownership mentality inside the facility

If you enjoy performance culture, relationship‑driven sales, and helping athletes and families grow, we’d love to connect.

Apply today to learn more about the opportunity at D1 Training Prosper.