Performance Engineer: Warehouse Automation & Reliability

Exotec; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision coverage

401(k) with company match

Generous vacation and time off

Training and development opportunities

Office in Midtown Atlanta

Job summary

Exotec in Atlanta seeks an Integrator Performance Engineer to own system performance, reliability, and uptime across North America installations. You will collaborate with integrators, maintenance teams, and end customers to keep Exotec systems at peak operation.

You will lead troubleshooting, drive root-cause analysis, and guide maintenance practices while mentoring partner teams and coordinating across Exotec engineering groups. Domestic travel to customer sites is expected.

Qualifications

• Serve as the technical point of contact for integrators and customers operating Exotec systems.
• Monitor system performance and identify opportunities to improve uptime, reliability and throughput.
• Lead troubleshooting and root-cause analysis for complex operational and technical issues.
• Drive corrective and preventive actions to minimize recurring failures and improve system availability.
• Support escalated incidents and coordinate resolution across customers, integrators, and Exotec teams.
• Provide guidance on maintenance best practices, software upgrades, and system optimization.
• Train and coach partner maintenance teams to strengthen their troubleshooting and support capabilities.
• Analyze performance trends and operational data to improve long-term system reliability.
• Collaborate with Product and Engineering to address recurring issues and enhance system performance.
• Travel to customer sites as needed to support critical operations, upgrades, and performance reviews.

Responsibilities

• Serve as the technical point of contact for integrators and customers operating Exotec systems.
• Monitor system performance and proactively identify opportunities to improve uptime, reliability, and throughput.
• Lead troubleshooting and root-cause analysis for complex operational and technical issues.
• Drive corrective and preventive actions to minimize recurring failures and improve system availability.
• Support escalated incidents and coordinate resolution across customers, integrators, and Exotec teams.
• Provide guidance on maintenance best practices, software upgrades, and system optimization.
• Train and coach partner maintenance teams to strengthen their troubleshooting and support capabilities.

Skills

Troubleshooting & root-cause analysis

SQL & database systems

Networking basics

Multi-language code reading

Tools

Git

Docker

Node-RED

Job description

Exotec in Atlanta seeks an Integrator Performance Engineer to own system performance, reliability, and uptime across North America installations. You will collaborate with integrators, maintenance teams, and end customers to keep Exotec systems at peak operation.

You will lead troubleshooting, drive root-cause analysis, and guide maintenance practices while mentoring partner teams and coordinating across Exotec engineering groups. Domestic travel to customer sites is expected.