Integrator Performance Engineer

Exotec Solutions SAS; Atlanta (GA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Medical, dental and vision coverage

Generous vacation

401(k) with match

Training & development

Office in Midtown Atlanta

Job summary

Exotec designs and delivers advanced automation solutions for warehouses in the North America region, focusing on performance, reliability, and uptime.

As an Integrator Performance Engineer, you will own system performance across installations, work with partners and customers, and lead root-cause analysis. Travel to customer sites will be required to ensure peak operation and ongoing improvements.

Qualifications

• Bachelor's or Master's degree in Mechanical, Software, Mechatronics, or related field.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with collaboration across teams.
• Excellent communication and stakeholder management.
• Ability to explain complex concepts to varied audiences.
• Willingness to travel up to 35–50%.
• On-call rotations may be required.

Responsibilities

• Serve as the technical point of contact for integrators and customers.
• Monitor system performance and identify uptime improvements.
• Lead troubleshooting and root-cause analysis for issues.
• Drive corrective and preventive actions to reduce failures.
• Support escalated incidents and coordinate resolution.
• Provide guidance on maintenance practices and software upgrades.
• Train partner maintenance teams to boost support capabilities.
• Analyze performance trends to improve reliability.
• Collaborate with Product and Engineering to address recurring issues.
• Travel to customer sites to support operations.

Skills

Troubleshooting

Root-cause analysis

SQL

Basic networking

Git

Docker

Node-RED

Programming basics

Education

Bachelor's or Master's in Mechanical, Software, Mechatronics, or related field

Tools

Docker

Node-RED

SQL databases

Job description

Exotec designs and delivers advanced automation solutions that help global brands optimize warehouse performance while supporting warehouse teams across at every level. Our organization combines elegant mechanical design, resilient software and a deep understanding of logistics operations to solve our clients’ most complex challenges.

Working at Exotec means contributing to the systems used daily in warehouses. You'll collaborate with passionate colleagues who share knowledge, challenge ideas and work in a respectful environment that values the diversity of more than 1 200 ExoPeople around the world.

Here, your work moves from concept to production and into the hands of clients who rely on it each day. You’ll join a company where collaboration, excellence, and meaningful impact guide what's built next.

As an Integrator Performance Engineer, you will be the technical owner of system performance, reliability, and operational excellence for Exotec installations across North America.

Working closely with integration partners, maintenance teams, and end customers, you will ensure Exotec systems operate at peak performance throughout their lifecycle. You will lead troubleshooting efforts, drive root-cause analysis, support maintenance strategies, and identify opportunities to improve uptime, throughput, and overall system reliability.

This role is ideal for engineers with experience in industrial automation, robotics, material handling systems, controls, maintenance, or reliability engineering who enjoy solving complex operational challenges in customer-facing environments.

• Serve as the technical point of contact for integrators and customers operating Exotec systems.
• Monitor system performance and proactively identify opportunities to improve uptime, reliability, and throughput.
• Lead troubleshooting and root-cause analysis for complex operational and technical issues.
• Drive corrective and preventive actions to minimize recurring failures and improve system availability.
• Support escalated incidents and coordinate resolution across customers, integrators, and Exotec teams.
• Provide guidance on maintenance best practices, software upgrades, and system optimization.
• Train and coach partner maintenance teams to strengthen their troubleshooting and support capabilities.
• Analyze performance trends and operational data to improve long-term system reliability.
• Collaborate with Product and Engineering teams to address recurring issues and enhance system performance.
• Travel to customer sites as needed to support critical operations, upgrades, and performance reviews.

• Bachelor's or Master's degree in Mechanical Engineering, Software Engineering, Mechatronics, or a related field.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with a genuine passion for building relationships and helping partners succeed.
• Excellent communication and stakeholder management skills.
• Ability to explain complex technical concepts to a variety of audiences.
• Collaborative team player who enjoys working across functions and cultures.
• Willingness to participate in on-call rotations, including occasional nights and weekends.
• Ability to travel up to 35–50%.

Technical Skills (70% is enough—don't hesitate to apply!)

• Strong troubleshooting and root-cause analysis capabilities.
• Knowledge of SQL and database systems.
• Basic networking knowledge.
• Experience with or interest in Git, Docker, and Node-RED.
• Ability to read and understand code in C++, C, Python, JavaScript, and/or Java will be a plus

• Competitive compensation package, inclusive of annual performance bonus
• Comprehensive medical, dental and vision coverage
• Generous vacation and time off policy
• 401(k) with company match up to 5%
• Continuous opportunities for training and development in a rapidly growing, international company
• Beautiful, newly renovated office space in midtown Atlanta

Exotec is an equal opportunity emPloyer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.