Performance Engineer III

First Citizens Bank; Raleigh (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

First Citizens Bank is seeking an experienced Systems Engineer specializing in performance testing and production support for its infrastructure. You will plan, lead, and execute complex performance tests, analyze results, and guide improvements across web apps, APIs, and mainframe interactions.

Responsibilities include building robust test scripts with LoadRunner, integrating tests into CI/CD pipelines (GitLab/Jenkins), and mentoring junior engineers.

Qualifications

• Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer
• Experience with performance testing across web apps, APIs, and mainframe environments
• Proficiency in designing, executing, and analyzing tests with LoadRunner or equivalent tools

Responsibilities

• Lead technical support; install/test software patches and upgrades
• Develop robust performance test scripts and monitor system performance
• Integrate performance tests into CI/CD pipelines (GitLab, Jenkins)
• Analyze results, identify root causes, and assist in defect resolution
• Educate teams on performance testing processes and standards

Skills

Performance testing

Load testing

CI/CD integration

Mentoring

Education

Bachelor's degree + 6 years

HS diploma + 10 years

Tools

LoadRunner

GitLab

Jenkins

DynaTrace

Splunk

SolarWinds

Kubernetes

Job description

This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.

Overview

This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.

Responsibilities & Qualifications

• Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities.
• Develop and maintain robust performance test scripts using LoadRunner's Web-HTTP/HTML protocol (using the JavaScript engine), in addition to other protocols including, but not limited to, TruClient and Citrix.
• Solve complex scripting scenarios in LoadRunner for advanced business and technological scenarios including single sign on, polling, and workflow management.
• Design and execute performance tests against web applications, SOAP Services, REST APIs, Message Queues, databases, and mainframe systems.
• Set and maintain performance testing standards in-line with established industry best practices and ensuring team members follow those standards for testing.
• Intake project work, communicate and collaborate with project stakeholders about performance testing, scope project work, and assign projects to other test engineers.
• Integrate performance test suites into CI/CD pipelines (e.g. GitLab, Jenkins) enabling fast feedback and continuous validation.
• Analyze test results, identify root causes of failures, and assist in defect resolution with QA and the Project Team. Ability to write test reports and give context to performance testing results to both business and technology stakeholders.
• Engage and educate teams about performance testing and the performance testing process.
• Utilize system monitoring to assist in the troubleshooting of performance issues including DynaTrace, Splunk, and SolarWinds.

Area of Experience: Windows Server, Red Hat Linux, AIX, Mainframe, Virtualized Environments, Kubernetes, Performance Testing, Enterprise Monitoring, System Architecture and Design, System Queueing Theory, Web Applications, SOAP and REST Services, HTTP(s) Client/Server communication, Authentication, Software Development Lifecycle, HTML, XML, JSON, Load Balancing, Networking, LoadRunner (Enterprise), DynaTrace, Splunk, SolarWinds.

Ability to be on call 24 hours a day, 7 days a week

Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.