Systems Engineer III

First Citizens; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

First Citizens Bank seeks an experienced Systems Engineer to lead technical support, testing, and enhancements for its complex infrastructure. You will guide and mentor junior staff while coordinating patches, upgrades, and disaster recovery efforts across Windows, UNIX, Linux, and mainframe environments.

The role emphasizes automation, workflow improvements, and strong collaboration with application and infrastructure teams. On-call readiness may be required to ensure continuous availability.

Qualifications

• Bachelor's Degree with 6+ years in systems engineering/systems programming or equivalent experience.
• Experience with mainframe and multiple OS environments (Windows, UNIX, Linux, AIX).
• Strong knowledge of backup, recovery, data security, and disaster recovery processes.
• Familiarity with configuration management and automation tools.
• Ability to mentor junior staff and lead technical projects.

Responsibilities

• Lead technical support for software, patches, and upgrades; document activities and coordinate testing.
• Coordinate system testing with support teams to verify function, stability, and performance.
• Improve systems and processes by automation and scripting; participate in multi-platform environments.

Skills

Mainframe exposure

Server virtualization

Automation tooling

Directory services

Data warehouse concepts

BI / Enterprise reporting

Scripting (PowerShell, Python, Perl)

Networking basics (TCP/IP, DNS)

DB2 / SQL Server / Oracle

On-call availability

Education

Bachelor's degree

High School Diploma or GED

Tools

Puppet

Chef

Ansible

Terraform

SMP/E

Iebgenr

Iebcopy

Rexx

Korn shell

PowerShell

Job description

Overview

This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank’s systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.

Responsibilities & Qualifications

Duties & Responsibilities

Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.

System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability.

System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest, depending on the platform.

Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group.

Position Specific Skills

• Exposure to mainframe, desktop, Windows and UNIX system support
• Exposure to Server Virtualization
• Exposure to Configuration Management and automation (Puppet, Chef, Ansible, Teraform etc.)
• Mastery in Directory and Authentication services
• Understanding of data warehouse architecture principles
• Knowledge of BI or Enterprise Reporting Frameworks
• Exposure to Business Continuity Processes
• Working knowledge of scripting languages such as PowerShell, JavaScript, Python, SMP/E, Iebgenr, Iebcopy, etc
• Understanding of data flow, network interfaces, and protocols such as systems network architecture ("SNA"), Transmission Control Protocol/Internet Protocol ("TCP/IP"), Domain Name System ("DNS"), and NetBIOS Extended User Interface ("NetBEUI")
• Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multi-platform programs such as DB2, SQL Server, and Oracle
• Ability to be on call 24 hours a day, 7 days a week

Qualifications

Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmer

Preferred Education: Bachelor's Degree

Preferred Area of Experience

Windows Server, Red Hat Linux, AIX, Mainframe

Preferred Licenses or Certifications

Microsoft - IO;Red Hat - IO;VMware - IO;DevSecOps - IO;Mainframe - IO

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.