Performance-Driven Consumer Loan Specialist with Unlimited Bonus

Republic Finance; Durham (NC); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

PTO + personal day

401k + employer match

Life Insurance & Long Term Disability

Employee Assistance Program

LinkedIn Learning access

Volunteer opportunities

Job summary

Republic Finance is hiring a Consumer Loan Specialist in Durham, NC. The role focuses on originating consumer loans, handling applications, and building customer relationships to meet sales goals.

You will play a key part in delivering excellent customer experiences while operating within company policies and a growing loan portfolio. The position offers growth opportunities, a strong benefits package, and performance-based pay.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of sales experience (retail sales, goal-oriented or incentive based).
• Professional demeanor, positive attitude, strong communication and customer relations skills are a must.
• Ability to work in a high-performing, fast-paced, goal-oriented, team environment.
• Ability to successfully navigate priorities while paying close attention to details.
• Basic computer skills and familiarity with Windows & Microsoft Office.
• Ability to meet our acceptable standards for criminal background history, credit history and pass a pre-employment drug screen.
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products.

Responsibilities

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.
• Consistently meets or exceeds loan goals.
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Applies analytical skills to quickly and efficiently resolve any customer issues.
• Processes insurance claims, follow-ups and payments daily and maintains insurance log.
• Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
• Answers incoming phone calls; checks branch’s voicemail.
• Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.

Skills

Sales experience

Communication

Customer service

Team player

Education

High school diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Republic Finance is hiring a Consumer Loan Specialist in Durham, NC. The role focuses on originating consumer loans, handling applications, and building customer relationships to meet sales goals.

You will play a key part in delivering excellent customer experiences while operating within company policies and a growing loan portfolio. The position offers growth opportunities, a strong benefits package, and performance-based pay.