Performance Advertising CS Lead — Growth & Strategy

Creatify AI

Mountain View (CA)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Equity

Health benefits

Flexible hours

Paid time off

Job summary

Creatify AI is seeking a Customer Success / Account Management leader to own mid‑market and enterprise relationships in Mountain View. You will drive onboarding, adoption, quarterly business reviews, renewals, and expansion, translating performance goals into actionable creative and platform strategies.

You will guide clients through creative testing programs, monitor health and performance, and share insights with product and Studio teams.

Qualifications

3–6 years in customer success, account management, or media/account roles at an ad tech company, performance agency, or creative platform.
Hands‑on fluency with paid social advertising — you’ve worked in or alongside Meta Ads Manager and TikTok Ads Manager and can hold your own in a conversation about creative testing, attribution, and campaign structure.
You understand performance creative: hooks, UGC formats, iteration velocity, and why creative is now the biggest lever in a post‑iOS‑14 world.
Track record of retaining and growing accounts — you can point to renewal rates, NRR, or expansion wins you drove.
Excellent communicator who can run a QBR with a CMO in the morning and troubleshoot a rendering question with a media buyer in the afternoon.
Organized and proactive: you run your book like an owner, not a responder.
Comfortable with ambiguity and fast iteration — our product ships weekly and your playbook will too.

Responsibilities

Own a portfolio of mid‑market and enterprise accounts end to end: onboarding, adoption, quarterly business reviews, renewals, and expansion
Translate client performance goals (ROAS, CPA, CTR, hook rate) into concrete creative and platform strategies — what to test, what to iterate, what to kill
Guide clients through creative testing programs: volume, variant strategy, and reading results so the next batch performs better than the last
Monitor account health and campaign performance, spotting churn risk early and turning flat accounts into growth stories
Be the client’s voice internally — feed structured insights to product, engineering, and the Studio team on what’s working and what’s missing
Build playbooks, onboarding flows, and enablement content as we scale the CS function
Partner with sales on expansion opportunities and with Studio strategists on managed‑service clients