Customer Success Manager, Performance Advertising

Creatify AI; Mountain View (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Health benefits

Flexible hours

Paid time off

Job summary

Creatify AI is seeking a Customer Success / Account Management leader to own mid‑market and enterprise relationships in Mountain View. You will drive onboarding, adoption, quarterly business reviews, renewals, and expansion, translating performance goals into actionable creative and platform strategies.

You will guide clients through creative testing programs, monitor health and performance, and share insights with product and Studio teams.

Qualifications

• 3–6 years in customer success, account management, or media/account roles at an ad tech company, performance agency, or creative platform.
• Hands‑on fluency with paid social advertising — you’ve worked in or alongside Meta Ads Manager and TikTok Ads Manager and can hold your own in a conversation about creative testing, attribution, and campaign structure.
• You understand performance creative: hooks, UGC formats, iteration velocity, and why creative is now the biggest lever in a post‑iOS‑14 world.
• Track record of retaining and growing accounts — you can point to renewal rates, NRR, or expansion wins you drove.
• Excellent communicator who can run a QBR with a CMO in the morning and troubleshoot a rendering question with a media buyer in the afternoon.
• Organized and proactive: you run your book like an owner, not a responder.
• Comfortable with ambiguity and fast iteration — our product ships weekly and your playbook will too.

Responsibilities

• Own a portfolio of mid‑market and enterprise accounts end to end: onboarding, adoption, quarterly business reviews, renewals, and expansion
• Translate client performance goals (ROAS, CPA, CTR, hook rate) into concrete creative and platform strategies — what to test, what to iterate, what to kill
• Guide clients through creative testing programs: volume, variant strategy, and reading results so the next batch performs better than the last
• Monitor account health and campaign performance, spotting churn risk early and turning flat accounts into growth stories
• Be the client’s voice internally — feed structured insights to product, engineering, and the Studio team on what’s working and what’s missing
• Build playbooks, onboarding flows, and enablement content as we scale the CS function
• Partner with sales on expansion opportunities and with Studio strategists on managed‑service clients

Skills

Customer Success

Account Management

Ad Tech

Performance Marketing

Communication

Tools

Meta Ads Manager

TikTok Ads Manager

Job description

What you’ll do

• Own a portfolio of mid‑market and enterprise accounts end to end: onboarding, adoption, quarterly business reviews, renewals, and expansion

• Translate client performance goals (ROAS, CPA, CTR, hook rate) into concrete creative and platform strategies — what to test, what to iterate, what to kill

• Guide clients through creative testing programs: volume, variant strategy, and reading results so the next batch performs better than the last

• Monitor account health and campaign performance, spotting churn risk early and turning flat accounts into growth stories

• Be the client’s voice internally — feed structured insights to product, engineering, and the Studio team on what’s working and what’s missing

• Build playbooks, onboarding flows, and enablement content as we scale the CS function

• Partner with sales on expansion opportunities and with Studio strategists on managed‑service clients

What we’re looking for

• 3–6 years in customer success, account management, or media/account roles at an ad tech company, performance agency, or creative platform

• Hands‑on fluency with paid social advertising — you’ve worked in or alongside Meta Ads Manager and TikTok Ads Manager and can hold your own in a conversation about creative testing, attribution, and campaign structure

• You understand performance creative: hooks, UGC formats, iteration velocity, and why creative is now the biggest lever in a post‑iOS‑14 world

• Track record of retaining and growing accounts — you can point to renewal rates, NRR, or expansion wins you drove

• Excellent communicator who can run a QBR with a CMO in the morning and troubleshoot a rendering question with a media buyer in the afternoon

• Organized and proactive: you run your book like an owner, not a responder

• Comfortable with ambiguity and fast iteration — our product ships weekly and your playbook will too

Nice to have

• Experience at an AI, creative automation, or video platform

• Time on the agency side managing DTC, e‑commerce, or app‑install clients

• Familiarity with creative analytics or ad measurement tools

• You’ve used Creatify or similar AI creative tools and have opinions about them

Why join

• Creative is the new targeting. Post‑iOS 14, the brands winning are the ones producing and testing the most creative — Creatify is the engine behind that, and you’ll be the person helping customers win with it

• A CS role with real strategy in it. You’re not reading from a script; you’re advising performance marketers on the thing that moves their numbers most

• Ground floor of a scaling function. Your playbooks become the team’s playbooks

• Competitive salary + equity, health benefits, and a team that ships fast

We are an equal opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.