Performance Ads CS Manager: Growth & Strategy

Creatify; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Health benefits

Career growth opportunities

Job summary

Creatify is seeking a Customer Success Manager focused on performance advertising to manage a portfolio of mid-market and enterprise brands. You’ll guide clients from onboarding to renewal, translate performance goals into creative testing strategies, and partner with sales and Studio to scale outcomes.

This role sits at the intersection of account management, media strategy, and creative consulting. The ideal candidate has hands-on paid social experience, can read Meta/TikTok dashboards, and

Qualifications

• 3–6 years in customer success, account management, or media roles at ad tech or agencies.
• Hands-on fluency with paid social advertising and ad platforms.
• Understanding of performance creative and post-iOS-14 dynamics.
• Track record of retaining and growing accounts.
• Excellent communicator capable of QBRs with senior execs.
• Organized and proactive with an ownership mindset.
• Comfortable with ambiguity and rapid iteration.

Responsibilities

• Own a portfolio of mid-market and enterprise accounts end to end: onboarding, adoption, quarterly business reviews, renewals, and expansion.
• Translate client performance goals into concrete creative and platform strategies — what to test, what to iterate, what to kill.
• Guide clients through creative testing programs: volume, variant strategy, and reading results so the next batch performs better than the last.
• Monitor account health and campaign performance, spotting churn risk early and turning flat accounts into growth stories.
• Be the client's voice internally — feed structured insights to product, engineering, and the Studio team on what's working and what's missing.
• Build playbooks, onboarding flows, and enablement content as we scale the CS function.
• Partner with sales on expansion opportunities and with Studio strategists on managed‑service clients.

Skills

Paid social advertising

Creative testing

Account management

Performance marketing

QBR facilitation

Tools

Meta Ads Manager

TikTok Ads Manager

Job description

Creatify is seeking a Customer Success Manager focused on performance advertising to manage a portfolio of mid-market and enterprise brands. You’ll guide clients from onboarding to renewal, translate performance goals into creative testing strategies, and partner with sales and Studio to scale outcomes.

This role sits at the intersection of account management, media strategy, and creative consulting. The ideal candidate has hands-on paid social experience, can read Meta/TikTok dashboards, and