Per Diem Shift Supervisor, Opportunity House Men's Shelter

CAMBA; New York (NY); On-site; USD 28,413 - 40,467; Part time

Job summary

A community service organization is seeking a Per Diem Supervisor to manage operations at their shelter in Brooklyn. The role requires overseeing staff, ensuring regulatory compliance, and providing support for clients facing challenges. Candidates must possess a high school diploma or equivalent, with relevant experience preferred. This position involves on-call availability and strong communication skills to effectively interact with clients and staff. The hourly compensation is $25.00, reflecting the organization's commitment to providing quality services to its community.

Qualifications

• Must be responsive and available to work on-call shifts as needed.
• First Aid/CPR certification preferred.
• Certification in overdose prevention preferred.
• CPI (Crisis Prevention) certified preferred.
• TB testing required.

Responsibilities

• Input client data using DHS’ CARES database as needed.
• Ensure regulatory compliance with various city departments.
• Provide supervisory coverage at all times during shifts.
• Professionally respond to complaints, incidents, and emergencies.
• Engage clients to address issues during shifts.

Skills

Communication skills

Conflict resolution

Client engagement

Supervisory skills

Crisis management

Education

HS Diploma or GED and 3 years experience

Associate's degree (A.A.) and 2 years experience

Bachelor's degree (B.A., B.S.W.) or equivalent experience

Job description

Who We Are:

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA

operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug‑free facility. Homeless (often mentally‑ill and substance‑abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

CAMBA’s Opportunity House (COH)

is a 62 bed men’s general population shelter funded by New York City Department of Homeless Services located in downtown Brooklyn. COH offers clients a supportive, structured therapeutic, safe, and drug‑free facility. Homeless men are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

Position: Per Diem Supervisor

Reports To: Assistant Program Director

Location: Brooklyn, NY 11201

What The Per Diem Supervisor Does

• Input client data using DHS’ CARES database, as needed.
• Communicate effectively with clients, peers, supervisors, and funders.
• Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc).
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on‑site Shift Supervisor.
• Ensure inventory of security equipment is up to date.
• Ensure security of valuables and medications in safe/cabinet.
• Retrieve, observe and document client’s self‑administration of medications, as appropriate.
• Manage and coordinate the day‑to‑day functions of the shift ensuring programming, rounds, and client care services are occurring.
• Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
• Participate in program meetings as requested.
• Engage clients to address issues that arise on the shift and document and communicate via written logs, face‑to‑face meetings etc. to ensure appropriate staff are aware.
• Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients.
• Provide all required information for shift reports to CAMBA management and/or to funders.
• In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• May conduct initial intake or initial and/or periodic assessments of clients.
• May reach out and market the program to the community in order to obtain resources for clients.

Minimum Education/Experience Required

• HS Diploma or GED and 3 years applicable experience, or Associate’s degree (A.A.) and 2 years applicable experience, or Bachelor’s degree (B.A., B.S.W.) or equivalent experience.

Other Requirements

• Must be responsive and available to work on‑call shifts as needed.
• First Aid/CPR certification preferred.
• Certification in overdose prevention preferred.
• F-80 Fire Safety Coordinator certification preferred.
• CPI (Crisis Prevention) certified preferred.
• TB testing required.
• Bi‑lingual preferred.

Compensation

$25.00 hourly

Status: Per Diem

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio‑economic status, marital or veteran status, pregnancy status or sexual orientation.