Per Diem Shift Supervisor, Flagstone Family Center

CAMBA, Inc.; New York (NY); On-site; USD 34,000 - 39,000; Part time

Job summary

CAMBA is seeking a Per Diem Shift Supervisor to manage daily operations at the Flagstone Family Center location. You will maintain client confidentiality, input data into CARES, and coordinate staff to ensure safe and compliant service delivery.

Responsibilities include supervising daily programming, communicating with clients and funders, and preparing shift reports. A high school diploma and 4 years’ experience are required; bilingual skills are preferred.

Qualifications

• High School Diploma or equivalent required.
• Four (4) years’ applicable experience required.
• Computer literacy in MS Office and other basic office technology required.
• Bilingual (English & any other language) preferred

Responsibilities

• Maintain professional relationships with clients and client confidentiality.
• Input client data using CARES database, as needed.
• Communicate effectively with clients, peers, supervisors, and funders.
• Ensure compliance with NYS DHS, NYS OTDA, NYC agencies and CAMBA policies.
• Ensure on-site supervisory coverage and maintain safety of operations.
• Oversee daily shift activities, staffing, programming, and client care services.
• Prepare shift reports for CAMBA management and funders.
• May conduct initial intake and outreach to community resources.

Skills

MS Office

CARES database

Education

High School Diploma or equivalent

4 years’ applicable experience

Tools

MS Office

CARES database

Job description

Who We Are:CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth.CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates six transitional housing facilities for families with children experiencing homelessness funded byNewYork City Department of Homeless Services. Each facility offers clients a supportive, structured, therapeutic, safe, and drug-free environment. We provide comprehensive case management and housing placement services to ensure that families move to permanent housing as quickly as possible. Recreation and evidence-based programmingisalso available to enhance the services to the families, school aged children aswellfor parenting support and support to young adults.

Reports To: A PD-Director of Security and Operations

Location: Flagstone Family Center

What The Per Diem Shift Supervisor Does

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Input client data using DHS’ CARES database, as needed.
• Communicate effectively with clients, peers, supervisors, and funders.
• Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc).
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on-site Shift Supervisor.
• Ensure inventory of security equipment is up to date.
• Ensure security of valuables and medications in safe/cabinet.
• Retrieve, observe and document client’s self-administration of medications, as appropriate.
• Manage and coordinate the day-to-day functions of the shift ensuring programming, rounds, and client care services are occurring.
• Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
• Participate in program meetings as requested.
• Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings etc. to ensure appropriate staff are aware.
• Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients.
• Provide all required information for shift reports to CAMBA management and/or to funders.
• In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• May conduct initial intake or initial and/or periodic assessments of clients
• May reach out and market the program to the community in order to obtain resources for clients.
• Task may be modified, expanded and/or assigned over a period of time .

Minimum Education/Experience Required:

• High School Diploma or equivalent
• Applicants currently enrolled in a program and on track to complete the minimum required education, license, and/or certification within the next three months, and who meet the minimum experience requirements, are encouraged to apply. However, employment is contingent upon satisfying requirements for the position.
• Four (4) years’ applicable experience
• Computer literacy in MS Office and other basic office technology

Other Requirements:

• Working knowledge of CARES preferred
• Bilingual (English & any other language) preferred

Compensation: 25.75 per hour

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

Help New Yorkers in need transform their lives

Each year, CAMBA reaches over 70,000 individuals and families, including over 11,000 youth. Without your support, we cannot continue to create and deliver our programs.