Per Diem Shift Supervisor, Magnolia House Women’s Shelter

CAMBA Inc; New York (NY); On-site; USD 35,473; Part time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer match

Paid time off

Paid holidays

Job summary

A community support organization in New York City is seeking a Per Diem Shift Supervisor. This role entails supervising daily operations and ensuring client satisfaction while adhering to regulatory standards. Candidates must have a high school diploma or equivalent with relevant experience. The position offers a compensation of $25.75 hourly, along with benefits like health insurance and retirement plans. Ideal applicants are committed to providing quality care and support to individuals in need.

Qualifications

• 3 years applicable experience if HS Diploma, 2 years for Associate’s degree, or equivalent experience with a Bachelor’s degree.
• Must obtain and maintain various certifications including First Aid/CPR.
• Experience in client engagement and crisis intervention is preferred.

Responsibilities

• Ensure smooth operation of facility and staff services.
• Communicate effectively with clients and staff.
• Maintain regulatory compliance and assist with client orientation.
• Manage facility security and safety.

Skills

Client relationship management

Regulatory compliance

Crisis management

Data management

Education

HS Diploma or GED

Associate’s degree (A.A.)

Bachelor’s degree (B.A., B.S.W.)

Job description

Who We Are:

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA

operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug‑free facility. Homeless (often mentally‑ill and substance‑abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

CAMBA’s Magnolia House

is located in the Brownsville section of Brooklyn serves 200 single women at any given time. The majority of these clients are diagnosed with mental illness, some dually with chemical addictions as well.

Reports To

Assistant Program Manager

What The Per Diem Shift Supervisor Does

The person filling this position is expected, under general supervision, to ensure the smooth running and supervision of all facility/operations‑related staff and services on a day‑to‑day basis, in order to ensure that all client goals, targets, and performance outcomes are met on a daily/weekly/monthly basis; including the following:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Input client data using DHS’ CARES database, as needed.
• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc).
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Ensure inventory of security equipment is up to date.
• Ensure security of valuables and medications in safe/cabinet.
• Retrieve, observe and document client’s self‑administration of medications, as appropriate.
• Utilize performance management systems to encourage the ongoing communication process with direct staff in order to develop, enhance, sustain, and improve the employees’ work performance.
• Manage and coordinate the day‑to‑day functions of the facility ensuring programming, rounds, and client care services are occurring.
• Implement strategies for effective team performance.
• Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
• Lead and participate in program meetings as requested.
• Engage clients to address issues that arise on the shift and document and communicate via written logs, face‑to‑face meetings etc. to ensure appropriate staff are aware.
• Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
• Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
• Prepare performance appraisals for direct reporting staff.
• Review and sign time sheets.
• In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• May coordinate and facilitate groups and trainings
• May develop content for client programming to maximize contract goals and performance targets.
• May conduct initial intake or initial and/or periodic assessments of clients
• May prepare marketing materials for the program.
• May reach out and market the program to the community in order to obtain resources for clients.
• Task may be modified, expanded and/or assigned over a period of time.

Minimum Education/Experience Required

• HS Diploma or GED and 3 years applicable experience, or Associate’s degree (A.A.) and 2 years applicable experience, or Bachelor’s degree (B.A., B.S.W.) and/or equivalent experience.

Other Requirements

• Must obtain and maintain First Aid/CPR certification.
• Must obtain and maintain certification in overdose prevention.
• Must obtain and maintain F-80 Fire Safety Coordinator certification
• Must obtain and maintain CPI (Crisis Prevention) certified

Compensation

$25.75 hourly

Status

Per Diem hourly

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio‑economic status, marital or veteran status, pregnancy status or sexual orientation.

Help New Yorkers in need transform their lives

Each year, CAMBA reaches almost 80,000 individuals and families, including over 11,000 youth. Without your support, we cannot continue to create and deliver our programs.