Per Diem -Patient Experience Representative I- Dental Services

Boston Children’s Hospital; Brookline (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Boston Children’s Hospital is seeking an Administrative Support role in the Dental Services Department to enhance patient experience. You will coordinate services, greet patients, manage check-in/out, and assist with scheduling and communications.

The role emphasizes empathy, clear written and spoken communication, and collaboration with internal and external stakeholders. The position requires a high school diploma with preferred bachelor’s degree and prior customer service or admin experience.

Qualifications

• High school education required; bachelor's degree preferred.
• Prior customer service or administrative experience.
• Strong written and verbal communication with empathy.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide positive customer service supporting unit operations.
• Coordinate with referring providers and practices.
• Obtain required authorizations to compile schedules.
• Schedule patients and support patient encounters.
• Greet and direct patients, families, and visitors.
• Monitor daily schedule and coordinate flow with clinicians.
• Reconcile payments and prepare deposits in hospital systems.
• Triaging calls and forwarding urgent information as needed.
• Provide routine clerical support as required.

Skills

Customer service

Administrative support

Communication skills

Empathy

Teamwork

Education

High school diploma

Bachelor’s degree preferred

Tools

Hospital systems

Job description

Position summary

You will work under close supervision to provide support to the administrative operations of the Dental Services Dept and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

Patient Encounter Management:

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter

Check In / Check Out:

• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling

Administrative:

• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Minimum qualifications

Education:

• A high school level of education, bachelor’s degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule:

Will work a minimum of 3 shifts a month. Hours will vary, depending on business needs. (M-F, 8a-6p)