Patient Service Rep Dental

Center for Family Health; Hanover Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Center for Family Health seeks an organized receptionist to greet patients warmly and maintain confidentiality. You will enter demographic and insurance information, collect co-pays, balance cash drawer, schedule appointments, and support clinical staff with referrals and follow-up tasks.

Strong communication, attention to detail, ability to work independently or in a team, and excellent customer service are essential. Equal opportunity employer.

Qualifications

• Experience in front-desk or medical office is preferred.
• Excellent written and verbal communication.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet patients in a warm, professional manner.
• Enter and verify demographic information into the electronic medical record system.
• Enter, scan, and verify insurance information into the EMR system.
• Distribute forms to patients with explanations and assistance; collect forms.
• Collect co-pays and past due balances; balance cash drawer.
• Maintain cash box and track money during each shift.
• Schedule patient appointments and follow scheduling guidelines.
• Check in-basket daily and complete pending tasks.
• Assist with waitlists and general administrative duties.
• Coordinate dental referrals as needed.
• Ensure payments for denture and partial services are received.
• Follow proper process for STAT tests ordered by providers.
• Support patient care with follow-up and communications.
• Complete department-specific projects and reports.
• Adhere to regulations, policies, and work practices.

Skills

Customer service

Data entry

Cash handling

Scheduling

Team player

Job description

• Greets patients in a warm, welcoming, and professional manner. Always utilizes excellent customer service skills.
• Enters and verifies all demographic information into the electronic medical record system.
• Enters, scans, and verifies (via electronic verification system) all insurance information into electronic medical records.
• Distributes forms to patients with necessary explanation and assistance. Collects forms from patients ensuring proper completion.
• Collects co-payments and past due balances. Ensures all money is accounted for by completing the end of day process to balance both the electronic and physical cash drawer.
• Maintains cash box during each shift to ensure all cash-box money is accounted for.
• Schedules patient appointments by consistently and accurately utilizing department scheduling guidelines.
• Checks in-basket daily and completes pending tasks.
• Assists with waitlist.
• Assists with administrative duties (faxing, copying, mail, reports, etc.)
• Assists in coordinating Dental referrals.
• Ensures payments are received for denture and partial services.
• Follows proper process for STAT tests ordered by provider.
• Other activities that assist with coordination of patient care (verbally review patient instructions, orders, labs, referrals) as well as necessary follow-up to complete these requests.
• Completes department-specific projects, such as patient tracking and follow-up.
• Conforms with and abides by all regulations, policies, work practices and instructions.
• Ability to work effectively both independently and in a team environment.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage time effectively.
• Stress management.

Ability to maintain strict standards of confidentiality regarding patient information

Equal Opportunity Employer
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