Patient Service Rep Dental

Center for Family Health; Jackson (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Center for Family Health in Michigan seeks an administrative assistant to greet patients and verify demographics in the EMR. You will enter, scan, and verify insurance information and distribute forms with guidance.

You will also collect co-pays, balance cash drawers, schedule appointments, and support in coordinating dental referrals while upholding confidentiality and professional service.

Qualifications

• Excellent customer service skills and professional communication.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage time effectively.
• Ability to work independently and in a team environment.
• Commitment to patient confidentiality and privacy.

Responsibilities

• Greet patients in a warm, welcoming, and professional manner.
• Enter and verify demographic information in the EMR.
• Enter, scan, and verify insurance information in the EMR.
• Distribute and explain forms to patients; collect completed forms.
• Collect co-pays and balances; balance cash drawer at end of day.
• Schedule patient appointments according to guidelines.
• Assist with waitlist and in-office administrative tasks.
• Coordinate dental referrals and ensure payments for services.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Confidentiality

Job description

• Greets patients in a warm, welcoming, and professional manner. Always utilizes excellent customer service skills.
• Enters and verifies all demographic information into the electronic medical record system.
• Enters, scans, and verifies (via electronic verification system) all insurance information into electronic medical records.
• Distributes forms to patients with necessary explanation and assistance. Collects forms from patients ensuring proper completion.
• Collects co-payments and past due balances. Ensures all money is accounted for by completing the end of day process to balance both the electronic and physical cash drawer.
• Maintains cash box during each shift to ensure all cash-box money is accounted for.
• Schedules patient appointments by consistently and accurately utilizing department scheduling guidelines.
• Checks in-basket daily and completes pending tasks.
• Assists with waitlist.
• Assists with administrative duties (faxing, copying, mail, reports, etc.)
• Assists in coordinating Dental referrals.
• Ensures payments are received for denture and partial services.
• Follows proper process for STAT tests ordered by provider.
• Other activities that assist with coordination of patient care (verbally review patient instructions, orders, labs, referrals) as well as necessary follow-up to complete these requests.
• Completes department-specific projects, such as patient tracking and follow-up.
• Conforms with and abides by all regulations, policies, work practices and instructions.
• Ability to work effectively both independently and in a team environment.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage time effectively.
• Stress management.

Ability to maintain strict standards of confidentiality regarding patient information

Equal Opportunity Employer
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