Per Diem Patient Access Specialist

NYU Langone; Village of Patchogue (NY); On-site; USD 29,000 - 41,000; Part time

Job summary

NYU Langone Hospital-Suffolk, a William J. Connolly affiliate, seeks a Patient Access Associate for per diem shifts in Suffolk.

The role interviews patients, collects demographic and insurance data, and prepares forms to enable treatment, billing, or records release. You will assign ID bands, educate on directives, and liaison with ED, Pre-Surgical Testing, Admitting, and other areas to support patient throughput.

Qualifications

• High school diploma or equivalency.
• Understanding of medical terminology.
• Prior customer service experience.
• Ability to learn quickly as technology and insurance requirements change.
• Basic computer and keyboarding skills.
• Ability to walk and stand in fast paced environment with frequent interruptions.

Responsibilities

• Asks appropriate questions to obtain correct identification information.
• Obtains the correct Demographic, Guarantor, Next of Kin, and Emergency Contact information.
• Obtains current insurance coverage and identification.
• Ascertain the correct Coordination of Benefits (COB) and enter the necessary information to ensure payment.
• All documents must be scanned into the Electronic Document Imaging.
• Ask appropriate questions to complete Medicare Secondary Payer Questionnaire and enter necessary data.
• Interprets Payor Websites.
• Explain hospital and regulatory forms to patients and families before signing.
• Ensure patient forms are signed, witnessed, dated, and timed as appropriate.
• Document why signatures could not be obtained and ensure documentation is signed/dated.
• Charts are kept in order and ready for the next day.
• Collect copayments, deductibles and all hospital payments; enter payments into EHR.
• Issue receipts for payments and ensure cardholder signatures.
• Balance daily receipts and close out transactions by shift end.
• Ensure all transactions are printed with payment details.
• Complete daily close-out and courier-ready paperwork.
• Answer phones professionally and confidentially.
• Collaborate with clinical staff to facilitate patient care and payment.
• Attend at least 75% of departmental staff meetings annually.
• Demonstrate knowledge of department Improvement projects and maintain teamwork.
• Willing to work additional shifts and in all areas of Patient Access.
• Be familiar with Patient Access Emergency Management processes and downtime procedures.

Skills

Customer service

Medical terminology

Computer literacy

Ability to work in fast-paced setting

Education

High school diploma or equivalency

Job description

NYU Langone Hospital-Suffolk, a William J. Connolly affiliate, seeks a Patient Access Associate for per diem shifts in Suffolk.

The role interviews patients, collects demographic and insurance data, and prepares forms to enable treatment, billing, or records release. You will assign ID bands, educate on directives, and liaison with ED, Pre-Surgical Testing, Admitting, and other areas to support patient throughput.