Per Diem Patient Access & Billing Clerk

Tufts Medicine; Lowell (MI); On-site; USD 28,000 - 34,000; Full time

Job summary

Tufts Medicine at Lowell General Hospital seeks a Patient Access teammate to support revenue cycle activities, including patient registration, insurance verification, and financial clearance for scheduled visits.

The role emphasizes courteous service, accurate data collection, and adherence to billing procedures, with weekend shifts and on-site training provided. It is onsite at Lowell General Hospital with preferred Saints Campus involvement.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospital registration preferred.
• Familiarity with billing and financial clearance processes.
• Ability to learn EHR and registration systems quickly.

Responsibilities

• Pre-registration for specified inpatients and outpatients prior to their date of service including: collects demographic, financial, and clinical information necessary for financial clearance of scheduled patients; obtains missing insurance information via patient’s family or physician offices; and completes insurance verification using online electronic verification system or contacting payor directly.
• Obtains consent for treatments and authorizations as necessary. Explains signature requirements to patients and patient’s representatives in a manner that is easily understood by the patient or their representative.
• Verifies the validity of insurance coverage via eligibility tools. Ensures the appropriate plan codes have been added to registration based on the information provided in the eligibility response. Educated on different insurance plans and coordination of benefits. Able to identify if there are any concerns with coverage after checking insurance eligibility.
• Collects the appropriate information for auto and worker’s compensation registrations including information collected from the responsible party including the auto or worker’s compensation carrier, agent and/or employer. If full information is not collected, notes are properly documented as to why the information was not collected or available.
• Notifies patient of financial liabilities as determined by insurance benefits, coverage limits, and appointment/procedure-specific charges.
• Takes an active role in the collection of patient payments. Understands all collection policies and procedures that pertain to time-of-service collections. Communicates these policies effectively to patients following prescribed scripting. Understands the use of credit card devices regarding payments and credits. Is aware of all types of credit cards accepted by the organization.
• Posts collected payments in system of record and verify appropriate dollar amount and volume are posted in compliance with department guidelines.
• Provides Financial Counselor contact information to patients qualifying for state-sponsored financial assistance. Documents patient’s financial state and related information in system of record for reference of hospital administration and billing.
• Obtains authorization, pre-certification, referral, and/or notification as necessary. Attaches verification to patient’s account and documents information in the system of record for reference of hospital administration and billing.
• Takes personal responsibility to provide excellent customer service and delivers exceptional professional courtesy to all patients.
• Interacts with physicians, nursing units, and office staff in a courteous and professional manner.
• Maintains hospital financial information confidentially in accordance with all hospital policy and any state or federal regulations such as the HIPAA Privacy & Security Standards.
• Meets the requirements of area specific benchmarks related to productivity and customer service such as wait times, call monitoring score card scores, number of registrations or calls processed, etc.

Skills

Customer service

Data entry

EHR systems

Excel

Education

High school diploma

Tools

EHR software

Registration systems

Job description

Tufts Medicine at Lowell General Hospital seeks a Patient Access teammate to support revenue cycle activities, including patient registration, insurance verification, and financial clearance for scheduled visits.

The role emphasizes courteous service, accurate data collection, and adherence to billing procedures, with weekend shifts and on-site training provided. It is onsite at Lowell General Hospital with preferred Saints Campus involvement.