Patient Access Associate (Part-Time) Front Desk

Tufts Medicine; Melrose (MA); On-site; USD 27,552 - 34,440; Part time

Job summary

Tufts Medicine is seeking a Part-Time Patient Service Representative I at MelroseWakefield Hospital. The role focuses on revenue cycle operations including billing, collections, and patient registration, with duties from pre-service financial clearance to posting payments.

The position requires strong customer service, data entry, and familiarity with EHR systems, and offers opportunities to interact with physicians, office staff, and insurance providers in a hospital setting.

Qualifications

• High school diploma or equivalent.
• One year of experience in customer service setting, hospital registration, medical office, insurance, etc.

Responsibilities

• Interview inpatients and outpatients to obtain accurate registration data.
• Collect demographic and financial information for financial clearance.
• Verify insurance and benefits eligibility; perform pre-authorization/notification as required.
• Post payments and explain time-of-service collections to patients.
• Provide Financial Counselor contact information to patients eligible for state programs.

Skills

Customer service

Data entry

Medical terminology

Microsoft Excel

Phone etiquette

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Online insurance verification system

Job description

Tufts Medicine is seeking a Part-Time Patient Service Representative I at MelroseWakefield Hospital. The role focuses on revenue cycle operations including billing, collections, and patient registration, with duties from pre-service financial clearance to posting payments.

The position requires strong customer service, data entry, and familiarity with EHR systems, and offers opportunities to interact with physicians, office staff, and insurance providers in a hospital setting.