Per Diem IT Desktop Technician

Bristol Hospital Group; Bristol (CT); On-site; USD 33,000 - 52,000; Part time

Job summary

Bristol Health is seeking a Desktop Technician for a per diem role at the Bristol Health main campus in Bristol, CT. You will support end-user desktops, laptops, printers, Cisco VoIP phones, and other IT hardware in a healthcare setting, working with the IT Help Desk and clinical staff.

You may be on-call on a rotating basis. Responsibilities include diagnosing and resolving desktop issues, installing and configuring hardware/software, and documenting incidents.

Qualifications

• Must have knowledge of Windows desktops and printers.
• Experience with Active Directory and basic networking.
• Healthcare IT support experience preferred but not required.

Responsibilities

• Troubleshoot Windows desktops, laptops, printers and related hardware.
• Provide on-site and remote end-user support to staff in a healthcare setting.
• Work with IT Help Desk and clinical staff to resolve issues promptly.
• Assist in documenting incidents and maintaining inventory of IT equipment.
• On-call IT support on a rotating basis when required.

Skills

Windows 10/11

Printer troubleshooting

Active Directory

Help Desk

Education

High School Diploma

A+ Certification

Job description

Job DetailsJob Location: BHI Bristol Hospital Main Campus - Bristol, CT 06010Position Type: Per DiemEducation Level: High SchoolAt Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Hospital and Health Care your choice.

Job Summary:

In this Desktop Technician per-diem role you will support our end user computer desktops, laptops, thin clients, printers and other IT related hardware in a Healthcare environment. The right candidate for this position will have the knowledge and experience to work on and troubleshoot Windows desktops/laptops, printers, Cisco VoIP phones, nursing mobile carts, conference room systems, etc.. The Desktop technician will work closely with our IT Help Desk and all members and levels of Healthcare staff and the IT department, including Doctors, Nurses and patient care staff, along with general Office staff and Support personnel. This is a dynamic position that touches all of Bristol Health’s computer systems and hardware. Most work will be done independently. This person will troubleshoot computer problems in person, remotely by using computer remoting tools, by telephone, or via email in a timely and professional fashion, providing all aspects of end-user I.T. support where needed. The candidate must be willing to be on-call for IT support on a rotating basis.

Essential Job Functions and Responsibilities:

• Solid understanding of Windows 10\Windows 11 in a domain environment.
• Windows laptop and desktop troubleshooting and resolution.
• Knowledge of multi-function printers and skills to troubleshoot a variety of printer issues
• Work independently and have the ability to upscale issues when needed
• Experience with a variety of IT related computer hardware like Fujitsu document scanners, handheld label printers, Honeywell point of care scanners, HP thin clients, etc.
• Write technical documents and share knowledge with staff
• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Experience with IT Help Desk assisting users and troubleshooting hardware and software issues preferred.
• Basic understanding of unlocking users and changing passwords in Active Directory
• Collaborate with network Engineers to ensure efficient operation of the BH Health’s network, server and desktop environment. Includes virtual and wireless environments.
• Where required, administer and resolve issues with associated end-user workstation networking software products.
• Receive and respond to incoming calls, pages, and/or e-mails regarding computer problems.
• Respond to and perform moves, adds, and changes (MAC) requests for all IT hardware.
• Monitoring desktop and laptop performance, and provide performance statistics when needed.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Maintain an inventory of all IT computer hardware, including desktop PC’s, laptops, thin clients, monitors, keyboards, webcams, hard drives, and other IT components and equipment.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• When necessary, liaise with third-party support and PC equipment vendors.
• Assist vendors and healthcare providers to install, maintain and troubleshoot Healthcare related computer equipment.
• Assist in the setup and troubleshooting of smartphones (iPhones and Androids) as well as handheld mobile units and peripheral scanning devices.
• May be asked to cover the I.T. Help Desk on rare occasions if staff members are unavailable.
• Good communication and organizational skills needed as well as exceptional customer service skills

QualificationsEducational / Minimum Requirements:

Must have a minimum of an I.T. Technical Certificate/Diploma or High School Diploma. An Associates degree or higher in computer science or related field is preferred.

3+ years of experience as a desktop technician, Help Desk technician or related computer support field is preferred.

Must be willing and able to be on-call for IT support on an approximate 8 week rotating basis.

Additional Preferred Requirements

A+ Certification preferred

Network+ Certification preferred

Google IT Support certification preferred

CompTIA A+ preferred

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by the Hospital.

Physical Requirements:

Ability to lift up to 30 lbs (ie- Printers, monitors, computers and associated computer equipment). Sitting, standing, stooping, reaching, bending throughout the work day. Keyboarding, use of hands (fine and gross motor skills).

Work Environment:

Office settings.

Cognitive Requirements:

Analytical problem solving, multitasking, maintaining focus, processing written/verbal instructions.