Per Diem Hospital PBX Operator (Switchboard)

St. Joseph Medical Center; Kansas City (MO); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance benefit plan

401K

Job summary

St. Joseph Medical Center in Kansas City, MO seeks a Per Diem PBX Operator to manage the switchboard, greet visitors, and route calls to the appropriate hospital departments within the communications team.

The role requires reliable, clear communication, ability to multi-task, and familiarity with hospital emergency codes. Prior PBX or receptionist experience is preferred; High School diploma is required.

Qualifications

• High School Diploma or Equivalent required.
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Responsibilities

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously.
• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel.
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments.
• Support communication during hospital emergencies or critical events by coordinating calls and information flow.
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information.

Skills

PBX experience

Communication skills

Multitasking

Education

High School Diploma or Equivalent

Job description

St. Joseph Medical Center in Kansas City, MO seeks a Per Diem PBX Operator to manage the switchboard, greet visitors, and route calls to the appropriate hospital departments within the communications team.

The role requires reliable, clear communication, ability to multi-task, and familiarity with hospital emergency codes. Prior PBX or receptionist experience is preferred; High School diploma is required.