Per Diem Hospital Call Center Operator (24/7)

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 31,000; Part time

Job summary

Mass General Brigham is seeking an Operator I to support a 24x7 call center, delivering courteous, efficient service to every caller. You will handle main hospital line, patient information requests, paging, and code calls, balancing speed with accuracy.

In this onsite per diem role at the Boston campus, you will use prescribed guidelines to manage calls, pages, and paging devices, while maintaining privacy and quality.

Qualifications

• High school diploma or equivalent.
• Able to type 35 wpm and knowledge of popular MS Windows software applications.
• Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Manages 24x7 call center operations and handles main hospital line, patient information, paging and code calls.
• Uses prescribed guidelines to answer calls, pages, and staffing as a welcome guest.
• Escalates unusual or difficult problems to the Supervisor.
• May be required to work at multiple locations depending on need and situation.

Skills

Multitasking

Interpersonal skills

Telephone skills

Independent work

Education

High school diploma

Typing 35 wpm

Job description

Mass General Brigham is seeking an Operator I to support a 24x7 call center, delivering courteous, efficient service to every caller. You will handle main hospital line, patient information requests, paging, and code calls, balancing speed with accuracy.

In this onsite per diem role at the Boston campus, you will use prescribed guidelines to manage calls, pages, and paging devices, while maintaining privacy and quality.