Evening Patient Communications Center Agent

The General Hospital Corporation; Boston (MA); On-site; USD 24,000 - 31,000; Full time

Job summary

Mass General Brigham is seeking an Operator Representative I for its Digital Communications Center. This full-time, onsite role is based at the BWH Main Campus, 75 Francis St, Boston, with an evening shift (11am–7:30pm) on Sunday–Wednesday and Saturday.

You will manage calls, paging, codes, and patient information while delivering courteous service. A high school diploma, 35 wpm typing, and healthcare call center experience are required or substituted by education/experience.

Qualifications

• High school diploma or equivalent.
• Typing 35 wpm and knowledge of popular MS Windows software applications.
• Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.
• Knowledge of medical terminology preferred.
• A combination of education and experience may be substituted for requirements.

Responsibilities

• Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology.
• Processes paging requests and retrieves pages; updates paging status as requested.
• Issues new, replacement and loaner pagers and maintains related directories and databases.
• Responds to inquiries for patient information and handles confidential information.
• Escalates unusual or difficult problems to the Supervisor.
• May work at multiple locations as needed.
• Supports Mass General Brigham values in decision-making and behavior.

Skills

Typing 35 wpm

Phone-based customer service

Interpersonal skills

Multitasking

Verbal and written communication

Education

High school diploma or equivalent

Tools

MS Windows

Job description

Mass General Brigham is seeking an Operator Representative I for its Digital Communications Center. This full-time, onsite role is based at the BWH Main Campus, 75 Francis St, Boston, with an evening shift (11am–7:30pm) on Sunday–Wednesday and Saturday.

You will manage calls, paging, codes, and patient information while delivering courteous service. A high school diploma, 35 wpm typing, and healthcare call center experience are required or substituted by education/experience.