Evening Call Center Specialist – Digital Communications

Mass General Brigham (Enterprise Services); Boston (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

Mass General Brigham seeks an Operator Representative I for the Digital Communications Center. This 40-hour-per-week role runs 11am–7:30pm, Sunday–Wednesday and Saturday, onsite at the BWH Main Campus (75 Francis St).

The Operator supports call centers with courteous service, paging, and paging database updates. Responsibilities include handling calls, processing paging requests, distributing pagers, recognizing codes, and coordinating on-call schedules while maintaining patient confidentiality.

Qualifications

• Typing speed of 35 wpm and knowledge of popular MS Windows software applications.
• Phone-based customer service and/or call center experience required; hospital/medical environment preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Manage incoming and outgoing calls promptly and courteously using prescribed phraseology.
• Process paging requests and update paging status as directed.
• Handle new, replacement and loaner pagers and maintain directory/paging databases.
• Recognize and respond to codes and emergencies and protect patient information.

Skills

Typing 35 wpm

Customer service

Windows software

Call center experience

Medical terminology

Education

High school diploma

Job description

Mass General Brigham seeks an Operator Representative I for the Digital Communications Center. This 40-hour-per-week role runs 11am–7:30pm, Sunday–Wednesday and Saturday, onsite at the BWH Main Campus (75 Francis St).

The Operator supports call centers with courteous service, paging, and paging database updates. Responsibilities include handling calls, processing paging requests, distributing pagers, recognizing codes, and coordinating on-call schedules while maintaining patient confidentiality.