Per Diem Call Center Operator — Healthcare Paging & Support

Mass General Brigham (Enterprise Services); Boston (MA); On-site; USD 25,000 - 30,000; Part time

Job summary

Mass General Brigham Digital invites applications for an Operator I to support call centers by delivering exemplary service and handling paging requests with confidentiality. The role emphasizes efficient call handling, paging issuance, and responding to patient information inquiries in a fast-paced healthcare setting.

The position is onsite, per diem, with weekend and holiday shifts at the BWH Main Campus. A high school diploma, 35 wpm typing, and hospital call center experience are preferred.

Qualifications

• High school diploma or equivalent.
• Ability to type 35 wpm and knowledge of popular MS Windows software applications.
• Phone-based customer service and/or call center experience required; hospital/medical environment preferred.
• Knowledge of medical terminology preferred.
• A combination of education and experience may be substituted for requirements.

Responsibilities

• Manage incoming and outgoing calls in a courteous, efficient manner using prescribed phraseology.
• Process paging requests and update paging status as requested.
• Issue and manage pagers and update telephone directories and paging databases.
• Respond to inquiries about patient information with confidentiality.
• Handle on-call schedules and escalations to Supervisor as needed.

Skills

Typing 35 wpm

Phone-based customer service

MS Windows software

Fast-paced healthcare environment

Education

High school diploma or equivalent

Job description

Mass General Brigham Digital invites applications for an Operator I to support call centers by delivering exemplary service and handling paging requests with confidentiality. The role emphasizes efficient call handling, paging issuance, and responding to patient information inquiries in a fast-paced healthcare setting.

The position is onsite, per diem, with weekend and holiday shifts at the BWH Main Campus. A high school diploma, 35 wpm typing, and hospital call center experience are preferred.