Per Diem Front Desk & Patient Services Specialist

Texas Health Institute; Fresno (TX); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase

Job summary

Kelsey-Seybold Clinic, part of the Optum family, is seeking team players for patient-facing roles at our Houston-area locations. You will assist with check-in/check-out, cash handling, and patient registration, while ensuring quality service and accurate data in our Epic system.

The role emphasizes strong communication, professional presentation, and the ability to work collaboratively within a healthcare team.

Qualifications

• High School diploma or GED is required.
• 1+ years of direct face to face customer service experience.
• 1+ years of cash handling or collections experience.
• 6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry; OR
• 1+ years KSC ASR I or HIM Tech experience with 6+ months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2+ years KSC CBO, Managed Care or Contact Center experience
• Experience with computers and Windows-based software.
• Knowledge of customer service principles and practices.
• Proven excellent verbal and written communication skills.
• Basic Math ability.
• Proven professional and personal presentation style.
• Proven ability to speak, write and understand English.

Responsibilities

• Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction.
• Processes check-in and check-out on POS system and collects fees, co-pays, deductibles, self-pay and more to meet collection standards.
• Provides assistance to process patients quickly and efficiently; registers new patients and updates demographics in Epic; communicates wait times to patients.
• Performs cash control procedures for daily accounting of opening cash and balancing ending cash.
• Performs other duties as assigned by the site manager.

Skills

Customer service

Cash handling

Communication skills

English proficiency

Education

High School diploma or GED

Tools

Epic Front Desk

Job description

Kelsey-Seybold Clinic, part of the Optum family, is seeking team players for patient-facing roles at our Houston-area locations. You will assist with check-in/check-out, cash handling, and patient registration, while ensuring quality service and accurate data in our Epic system.

The role emphasizes strong communication, professional presentation, and the ability to work collaboratively within a healthcare team.