Per Diem Front Desk: Patient Concierge & Scheduling Pro

Arbour Hospital; Northern (KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Arbour Hospital is recruiting a Per Diem Front Desk Receptionist to greet patients, manage calls, and coordinate schedules in its behavioral health setting.

You will verify information, collect payments when applicable, and maintain accurate patient records while ensuring a calm, compassionate patient experience. This on-site role offers flexible shifts and an opportunity to support providers and patients in a community hospital environment.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Experience operating switchboard, computer, and other business equipment.
• Skills: Type a minimum of 40 words per minute; excellent interpersonal and customer service skills; ability to multitask.

Responsibilities

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

Skills

40 wpm typing

Interpersonal skills

Customer service

Multitasking

Education

High School Diploma or equivalent

Job description

Arbour Hospital is recruiting a Per Diem Front Desk Receptionist to greet patients, manage calls, and coordinate schedules in its behavioral health setting.

You will verify information, collect payments when applicable, and maintain accurate patient records while ensuring a calm, compassionate patient experience. This on-site role offers flexible shifts and an opportunity to support providers and patients in a community hospital environment.