Compassionate Hospital Front Desk Receptionist (Per Diem)

Universal Health Services; Boston (MA); On-site; USD 22,000 - 33,000; Full time

Job summary

Universal Health Services in the Boston area is seeking a per diem Front Desk Receptionist at Arbour Hospital to greet patients and manage calls.

You will support scheduling, patient check-in, and basic record keeping while upholding compassionate, professional service. This role is based on a per diem schedule at a community behavioral health facility within a large national health system.

Qualifications

• High School Diploma or equivalent required.
• Experience operating switchboard, computer, and other business equipment.
• Typing speed of at least 40 words per minute with excellent interpersonal and customer service skills.
• Strong ability to multi-task.

Responsibilities

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

Skills

Typing 40 WPM

Interpersonal skills

Customer service

Multi-tasking

Switchboard experience

Education

High School Diploma or equivalent

Job description

Universal Health Services in the Boston area is seeking a per diem Front Desk Receptionist at Arbour Hospital to greet patients and manage calls.

You will support scheduling, patient check-in, and basic record keeping while upholding compassionate, professional service. This role is based on a per diem schedule at a community behavioral health facility within a large national health system.