Per Diem Hospital Front Desk & Scheduling Coordinator

Universal Health Services, Inc.; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Arbour Hospital, part of Universal Health Services, is seeking a per diem Front Desk Receptionist in the Boston area to warmly welcome patients and handle scheduling. The role supports providers and ensures smooth patient flow in a behavioral health setting.

The ideal candidate will have a High School diploma, strong typing speed, excellent interpersonal and customer service skills, and the ability to multitask in a busy reception area.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Experience operating switchboard, computer, and other business equipment
• Skills: Ability to type a minimum of 40 words per minute. Excellent interpersonal and customer service skills. Strong ability to multi-task.

Responsibilities

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

Skills

Typing 40 wpm

Interpersonal skills

Customer service

Multi-tasking

Education

High School Diploma or equivalent

Job description

Arbour Hospital, part of Universal Health Services, is seeking a per diem Front Desk Receptionist in the Boston area to warmly welcome patients and handle scheduling. The role supports providers and ensures smooth patient flow in a behavioral health setting.

The ideal candidate will have a High School diploma, strong typing speed, excellent interpersonal and customer service skills, and the ability to multitask in a busy reception area.