Per Diem Floating Patient Representative - Multiple locations,schedule rotates

Charlotte Radiology, P.A.; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Charlotte Radiology, P.A. is seeking a per diem Patient Representative to support outpatient imaging sites in the Charlotte metro area. The role handles check-in, patient registration, payments, and exam scheduling, with no fixed schedule and up to 23 hours per week.

The position requires strong customer service, clear communication, and the ability to work independently in a fast-paced environment while collaborating with clinic staff and centralized teams to maintain smooth operations.

Qualifications

• Customer service experience is required.
• Excellent communication skills are essential.
• Strong time management and organizational abilities.
• Ability to work independently and as part of a team.
• Computer literacy is expected.
• Attention to detail is important in data entry and registrations.

Responsibilities

• Check-in and patient registration, maintaining demographic and insurance information.
• Collect payments and establish payment plans at the time of service.
• Schedule exams and manage patient appointments.
• Answer and direct patient inquiries to appropriate parties.
• Assist with onboarding and training new employees.
• Serve as first point of contact for patients on arrival and ensure a positive experience.
• Coordinate authorizations, estimates, and orders with centralized teams.
• Support Patient Representative Managers and Leads with staff onboarding.

Skills

Customer service experience

Communication skills

Time management

Organizational skills

Computer literacy

Teamwork

Independent work

Attention to detail

Education

High school diploma

Job description

This position is per diem (PRN) meaning there are not guaranteed hours each week, no set schedule and the location may be anywhere in the Charlotte metro area. This position may work up to 23 hours per week.

Shift: Monday to Friday daytime business hours

Location: Charlotte, NC (multiple locations)

POSITION SUMMARY

The Patient Representative provides day-to-day administrative support to our outpatient radiology imaging sites to maintain office flow and efficiency. The Patient Representative is responsible for check-in, including patient reception and registration, collecting payments, and scheduling exams for patients as needed. They also assist with onboarding and training new employees. This position is the first point of contact for patients as they arrive for their appointments and therefore plays an integral role in delivering an exceptional patient experience.

Essential Duties and Responsibilities

• Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s)
• Collects payments and or/establish payment plans at the time of service
• Answers, investigates and/or directs patient inquiries or complaints to appropriate parties
• Schedules patient appointments and procedures
• Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues
• Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner
• Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency
• Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file
• Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees
• Proactively assists other Patient Representatives and clinic staff with questions or tasks
• Other duties as assigned

Qualifications

• Customer service experience required
• 1+ years' medical office experience preferred - Familiarity with outpatient clinical setting and patient registration workflows, familiarity with medical terminology
• High school diploma required
• Excellent customer service, both internal and external
• Excellent communication skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Ability to thrive in a fast-paced environment
• Attention to detail
• Computer literate
• Primarily sitting; standing and walking as needed
• Lift up to 25lbs
• Possible exposure to radiation, infectious disease, bloodborne pathogens
• Overtime as needed depending on business need
• Shifts subject to variation depending on business need