Patient Services Representative - Part Time

South Jersey Radiology Associates; Willingboro Township (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

South Jersey Radiology Associates in Willingboro, NJ, is hiring a Patient Service Representative to greet patients, register them for procedures, and support front desk operations. The role involves data entry, insurance checks, and coordination with radiology staff.

The candidate will verify demographics, collect payments, and explain studies to patients while maintaining confidentiality and providing excellent customer service in a busy imaging center.

Qualifications

• Experience in an administrative healthcare position preferred.
• Good computer skills and proficient keyboarding/data entry.

Responsibilities

• Register patients with demographic, insurance and referring physician information.
• Verify insurance eligibility and calculate deductibles/coinsurances.
• Collect and post co-pays and balances; data entry and daily computer work.
• Schedule appointments and explain studies and preps to patients.
• Maintain HIPAA and corporate compliance; release images as needed.
• Keep work area organized and communicate with radiologists, technologists and physician offices.

Skills

Data entry

Customer service

Communication skills

Insurance knowledge

Education

High school diploma or equivalent

Tools

Copy machine

Scanner

Fax machine

Multiline telephone

Job description

Job Description

Shift Details:

Monday & Tuesday 1 pm-8 pm

Wednesday & Thursday 12 pm- 4 pm

Every other Saturday 8 am - 12 pm

Location: Willingboro

The Patient Service Representative is a key position in our imaging centers that greets patients and registers them for their procedures at the front desk. The role performs all clerical duties necessary to register and process patients so imaging studies can be performed and billed correctly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Register patients by collecting/verifying patient demographic information, insurance data and referring physician information as well as meaningful use
• Achieve accurate and complete data entry of each patient
• Check insurance eligibility
• Calculate deductibles and coinsurances
• Collect and post co-pays, coinsurances and balances
• Daily data entry/computer work
• Keep accurate journal sheets of all payments posted
• Schedule appointments. Explain studies, procedures and preps to patients
• Answer the telephone, fax reports, request and release images
• Contact referring physician offices as needed
• Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations
• Print and/or scan documents into patient accounts
• Keep the work area stocked, orderly and clean
• Release images to patients when necessary
• Communicate information to radiologists, technologists, patients and referring physician office
• Regular attendance
• Punctuality and regular attendance
• All other duties as assigned

QUALIFICATIONS

• Experience in an administrative healthcare position preferred
• Good computer skills, proficient keyboarding and data entry skills
• Working knowledge of insurance and billing functions a plus
• Knowledge of medical terminology and anatomy a plus
• Excellent communication skills
• High school diploma or equivalent
• Detail oriented and ability to multitask in a busy work environment
• Knowledge of office equipment (i.e. copy machine, scanner, fax machine, multiline telephone)
• Ability to communicate verbally and in writing with patients, their family members and coworkers

Physical Demands of the Position - The position requires sitting for 75% of scheduled shift along with standing, walking, reaching and lifting. Use of a computer keyboard, computer mouse and telephone is required for 80-90% of scheduled shift.

Working Conditions - The position is in an indoor office setting in close proximity to coworkers. There is daily interaction with patients, patients’ family members, coworkers and vendors.