Patient Greeter - Patient Associate Experience

CHRISTUS Health; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

CHRISTUS Health is seeking a Customer Service Assistant to greet patients, families and visitors as they enter the facility. You will direct them to testing, surgery, medical records, and related services, acting as a liaison between ER staff and patients and families.

This role requires strong interpersonal skills, a professional demeanor, and a commitment to ensuring a positive experience for patients and visitors in a busy hospital lobby.

Qualifications

• High School Diploma required.

Responsibilities

• Greet patients, family members and visitors.
• Assist with phone calls for patients.
• Direct people to testing, surgery, medical records, etc.
• Act as a liaison between ER staff and patients/families.
• Escort and assist visitors with directions and dispositions.
• Keep lobby and triage areas clean and stocked.
• Conduct continuous rounds every 15 minutes to monitor needs.

Skills

Interpersonal skills

Communication

Education

High School Diploma

Job description

Summary

Assist the Customer Service staff by greeting and directing patients, families and vendors as they enter the facility. Be the informational person that directs people seeking testing, surgery, medical records, etc. Use interpersonal skills and help make the hospital a positive place for patients’, families and visitors. Act as a communication liaison between emergency room associates and patients and families.

Responsibilities

• Greet patients, family members and visitors
• Assist with phone calls for patients
• Interact with families in lobby area waiting on patients (keeping them updated)
• Attending to needs of visitors and patients in lobby
• Escort for patients and visitors to main ER Assisting visitors with directions
• Assist visitors with disposition of patients
• Keep triage and lobby area clean (Inform Support Services when service is needed)
• Keep wheelchair supply updated (Inform Support Services as needed)
• Continuous rounds on all patients and visitors in 15 minute intervals
• Offer comfort measures (blankets and pillows)
• Interview admitted patients for customer quality

Requirements

• High School Diploma

Work Schedule

MULTIPLE SHIFTS AVAILABLE

Work Type

Full Time