People Ops Manager: HR, Onboarding & Compliance

Neo; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Neo is seeking an HR Manager to run day-to-day HR operations for our Boston, MA team. You will own onboarding, benefits administration, employee relations, HR compliance, and HRIS management, serving as the go-to for HR questions while aligning with company policies.

This execution-focused role requires hands-on HR work, strong organizational skills, and the ability to handle sensitive matters with discretion.

Qualifications

• 4+ years in an HR generalist, HR coordinator, or HR manager role handling day-to-day operations.
• Strong knowledge of HR compliance requirements at federal and Massachusetts levels.
• Experience administering employee benefits programs and coordinating with brokers/vendors.
• Hands-on experience with an HRIS platform (Rippling, Gusto, BambooHR, Workday) for data management and reporting.
• Excellent organizational skills with meticulous attention to documentation and compliance.
• Strong interpersonal skills and sound judgment for handling sensitive employee matters.
• Ability to work independently on day-to-day HR execution while escalating strategic issues.
• Based in or willing to relocate to the Boston, MA area and able to work in-office full-time.

Responsibilities

• Own end-to-end onboarding and offboarding logistics for new hires and departures.
• Administer benefits programs, open enrollment, and broker/vendor coordination.
• Maintain HRIS data accuracy and generate reports as needed.
• Serve as first point of contact for employee questions on HR policies and benefits.
• Support managers with day-to-day employee relations; escalate when needed.
• Ensure compliance with federal, MA, and applicable state employment laws.
• Coordinate performance review cycles and provide required materials to managers.
• Process and track leaves of absence in line with laws and company policy.
• Maintain compliant employee files and HR documentation.
• Assist payroll processing in partnership with Finance and resolve payroll questions.
• Support employee engagement activities and recognition programs.

Skills

Organizational skills

Interpersonal skills

Attention to detail

Discretion

Time management

Education

PHR or SHRM-CP certification

Tools

Rippling

Gusto

BambooHR

Workday

Job description

Neo is seeking an HR Manager to run day-to-day HR operations for our Boston, MA team. You will own onboarding, benefits administration, employee relations, HR compliance, and HRIS management, serving as the go-to for HR questions while aligning with company policies.

This execution-focused role requires hands-on HR work, strong organizational skills, and the ability to handle sensitive matters with discretion.