People Operations Specialist — Onboarding & Support

Rigup-a4625530; Austin (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible paid time off

Medical, dental, and vision insurance

401(k) with company matching

Flexible remote work support

WFH Contribution

Wellness allowance

Parental leave

Employee Assistance Program

Pet Insurance

Bonus/ Equity potential

Onsite Gym

Job summary

RigUp is hiring a People Operations Coordinator to be a key contact for employees and field workers, handling questions, troubleshooting, and guiding them through People processes. You’ll maintain records in Paylocity and support onboarding, benefits, and recruiting activities.

This hybrid Austin-based role requires in-office presence Tue–Thu and offers opportunities to grow into broader HR paths while supporting a fast-paced energy ecosystem.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years of professional experience in HR, People Operations, recruiting coordination, or employee support.
• Strong attention to detail, organization, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with systems, processes, and data.
• Strong communication and interpersonal skills, including phone conversations.
• Ability to handle sensitive and confidential information with discretion.
• Problem-solving mindset with ownership of questions from start to finish.
• Strong customer-service mindset and genuine interest in helping employees and managers.
• Ability to work independently while knowing when to ask questions.

Responsibilities

• Serve as a first point of contact for employee and field worker questions and connect to the right People Team partner.
• Communicate with employees and field workers by phone and email to understand questions and determine next steps.
• Process employee changes and maintain accurate records in Paylocity including job, title, and compensation updates.
• Prepare employment documentation and maintain personnel files and People Operations records.
• Support onboarding and offboarding activities including background checks and benefits enrollment.
• Help employees navigate benefits, life events, and leave processes.
• Coordinate candidate communications, interview scheduling, and offers.
• Maintain People Team templates, guides, FAQs, and process documentation.
• Conduct audits and identify opportunities to improve processes and the employee experience.

Skills

HR experience

Communication skills

Organizational skills

Time management

Multitasking

Data handling

Phone etiquette

Education

Bachelor’s degree or equivalent experience

Tools

Paylocity

Job description

RigUp is hiring a People Operations Coordinator to be a key contact for employees and field workers, handling questions, troubleshooting, and guiding them through People processes. You’ll maintain records in Paylocity and support onboarding, benefits, and recruiting activities.

This hybrid Austin-based role requires in-office presence Tue–Thu and offers opportunities to grow into broader HR paths while supporting a fast-paced energy ecosystem.