People Operations Specialist

ADP, Inc.; Greensboro (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

GenerationEd is seeking a People Operations Support Partner to provide comprehensive administrative support to the People Operations department and manage employee correspondence, records, and lifecycle activities. The role ensures accurate records, timely communications, and a positive employee experience across onboarding, changes, and offboarding.

You will work with HRIS systems, maintain files, and support audits and compliance while assisting with meetings, documentation, and routine

Qualifications

• Minimum of an Associate’s Degree.
• 2+ years of experience in an HR support or administrative role.
• Experience with HRIS systems and familiarity with HR processes.

Responsibilities

• Manage routine People Operations email correspondence and respond to employee inquiries in a timely, professional, and accurate manner.
• Prepare and distribute employee communications, notices, letters, forms, and other People Operations correspondence.
• Coordinate routine communications related to onboarding, benefits, employment changes, leave, performance processes, and offboarding.
• Route employee questions and requests to the appropriate People Operations team member when additional support or expertise is needed.
• Maintain organized communication records and documentation as required.
• Fill out and respond to all requests related to employment verification, TEACH, PSLF, and any other employee needs.
• Maintain accurate and organized electronic and physical personnel files in accordance with organizational policies and applicable requirements.
• Process routine employee changes and ensure appropriate documentation is completed and maintained.
• Support termination and offboarding processes, including collection and organization of required documentation.
• Maintain accurate employee information and documentation within applicable People Operations systems.
• Provide administrative support throughout the employee lifecycle, including recruitment, onboarding, employment changes, performance processes, and offboarding.
• Input new Head Start employees into the Child Plus Database and following onboarding.
• Input all new employees into Telehealth, OneCall, and Calm Health databases.
• Maintain petty cash funds, submit relevant receipts, and ensure it is balanced.
• Maintain records and documentation in accordance with organizational policies, applicable employment laws, Head Start Performance Standards, and records retention requirements.
• Support the preparation and organization of documentation for audits, compliance reviews, and internal requests.
• Ensure confidential employee information is handled appropriately and securely.
• Monitor assigned documentation for completeness and follow up on missing or incomplete information.
• Maintain current knowledge of People Operations procedures and apply established processes consistently.
• Provide responsive, professional, and employee-centered service to employees and internal partners.
• Assist employees with routine questions regarding People Operations processes, forms, documentation, and procedures- including all steps of the qualifying letter process.
• Promote a positive employee experience through timely communication, organization, follow-through, and attention to detail.
• Maintain professionalism, discretion, and confidentiality when handling sensitive employee matters.
• Perform other duties and special projects as assigned in support of People Operations.

Skills

Organizational skills

Attention to detail

MS Office

Communication skills

Discretion & confidentiality

Education

Associate’s Degree

Tools

HRIS systems

Job description

GenerationEd is seeking a People Operations Support Partner to provide comprehensive administrative support to the People Operations department and manage employee correspondence, records, and lifecycle activities. The role ensures accurate records, timely communications, and a positive employee experience across onboarding, changes, and offboarding.

You will work with HRIS systems, maintain files, and support audits and compliance while assisting with meetings, documentation, and routine