People Operations Manager

Jobtailor; Bellevue (WA); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Jobtailor in Bellevue, WA seeks an experienced HR leader to oversee benefits, safety, learning and development, and people operations. You will partner with senior leadership to shape talent planning, drive organizational learning, and manage HR analytics. Hybrid work available, with in-office days expected.

The role requires 8+ years in HR, relevant certifications, and a strong capability to lead projects from concept to execution while mentoring the People Operations team.

Qualifications

• 8+ years of progressive HR experience
• Bachelor’s degree in Human Resources, Business Administration, or a related field required, or equivalent combination of education and experience
• PHR, SHRM-CP, or equivalent certification preferred
• Commitment to continued professional development and staying informed on HR trends and best practices
• Demonstrated ability to manage projects from concept through execution with strong follow-through
• Experience supporting senior-level hiring and partnering with leadership on talent planning
• Familiarity with HRIS systems; BambooHR preferred
• Comfort working with HR data and analytics

Responsibilities

• Administer benefits programs, including medical, dental, vision, wellness, and Employee Assistance Programs
• Evaluate and enhance benefits offerings with the Director of People Operations
• Manage employee leave of absence and accommodation requests
• Oversee workplace safety and OSHA compliance, including training, reporting, and incident documentation
• Develop learning and development programs and assess organizational learning needs
• Maintain and update the Learning Portal
• Support career pathing, succession planning, and internal growth opportunities
• Oversee tuition reimbursement, certification tracking, and professional development resources
• Advise employees and leaders on workplace concerns, employee relations, and conflict resolution
• Facilitate disciplinary actions, investigations, and Performance Improvement Plans
• Partner with leaders to strengthen leadership effectiveness through coaching and development programs
• Manage the annual performance review process with the Director of People Operations and HR
• Manage records retention, data privacy, and BambooHR administration
• Manage employee offboarding, including terminations, documentation, and exit interviews
• Track and analyze HR metrics and trends for strategic planning and leadership reporting
• Mentor People Operations team members
• Lead engagement and culture initiatives

Skills

HR Experience

Employee Relations

Benefits Administration

Performance Management

Learning & Development

HR Data Analytics

Project Management

Data Privacy

Education

Bachelor's degree in HR/Business Administration

PHR

SHRM-CP

Tools

BambooHR

HRIS Systems

Learning Portal

Job description

• Administer benefits programs, including medical, dental, vision, wellness, and Employee Assistance Programs
• Evaluate and enhance benefits offerings with the Director of People Operations
• Manage employee leave of absence and accommodation requests
• Oversee workplace safety and OSHA compliance, including training, reporting, and incident documentation
• Develop learning and development programs and assess organizational learning needs
• Maintain and update the Learning Portal
• Support career pathing, succession planning, and internal growth opportunities
• Oversee tuition reimbursement, certification tracking, and professional development resources
• Advise employees and leaders on workplace concerns, employee relations, and conflict resolution
• Facilitate disciplinary actions, investigations, and Performance Improvement Plans
• Partner with leaders to strengthen leadership effectiveness through coaching and development programs
• Manage the annual performance review process with the Director of People Operations and HR
• Manage records retention, data privacy, and BambooHR administration
• Manage employee offboarding, including terminations, documentation, and exit interviews
• Track and analyze HR metrics and trends for strategic planning and leadership reporting
• Mentor People Operations team members
• Lead engagement and culture initiatives

Requirements

• 8+ years of progressive HR experience
• Strong experience in at least two of: Employee Relations, Benefits Administration, Performance Management, Learning and Development, or another HR field
• Bachelor’s degree in Human Resources, Business Administration, or a related field required, or equivalent combination of education and experience
• PHR, SHRM-CP, or equivalent certification preferred
• Commitment to continued professional development and staying informed on HR trends and best practices
• Demonstrated ability to manage projects from concept through execution with strong follow-through
• Experience supporting senior-level hiring and partnering with leadership on talent planning
• Familiarity with HRIS systems; BambooHR preferred
• Comfort working with HR data and analytics
• Professional services or AEC industry experience is a plus
• Minimum three days per week in the office
• Must be eligible to work in the United States

Core Competencies

Demonstrates expertise in Benefits Administration, Employee Relations, and Performance Management, while effectively managing HR projects and leveraging HR data analytics for strategic planning. Strong commitment to professional development and enhancing organizational learning through tailored programs.

Highest-signal resume keywords

• Benefits Administration
• Employee Relations
• Performance Management
• Learning and Development
• HR Data Analytics

ATS Optimization Keywords

Hard Skills

• Project Management
• Workplace Safety
• OSHA Compliance
• Performance Improvement Plans
• Employee Leave Management
• Tuition Reimbursement
• Certification Tracking
• HR Metrics Analysis
• Conflict Resolution
• Data Privacy Management

Soft Skills

• Coaching
• Mentoring
• Communication
• Leadership Effectiveness
• Conflict Resolution

Certifications & Qualifications

• PHR
• SHRM-CP

Industry Keywords

• Professional Services
• AEC Industry
• Employee Assistance Programs
• Organizational Learning
• Succession Planning

Tools & Technologies

• BambooHR
• HRIS Systems
• Learning Portal