People & Operations Lead (Print & Fulfillment)

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

enGen in Pittsburgh is seeking an experienced supervisor to oversee staff, manage operations, and drive continuous improvement in production and technology adoption. This role involves talent development, performance management, and coordinating across teams to meet service levels.

You will lead training, handle resource planning, and guide staff through changing technologies and processes, ensuring timely incident resolution and effective cross-functional collaboration.

Qualifications

• High School Diploma required; Bachelor’s in admin/logistics preferred.
• Experience in staff supervision and performance management.
• Knowledge of HIPAA/privacy concepts is advantageous.

Responsibilities

• Provide direction and guidance to staff; train, develop, mentor.
• Assign, monitor, and review progress and accuracy of work.
• Lead in solving complex problems and coordinating resources.
• Oversee performance reviews and staff development.
• Ensure timely resolution of incidents and smooth operations.
• Coordinate cross-functional teams for production and projects.

Skills

Communication Skills

General Computer Skills

Attracting Talent

Supervisory Experience

Travel 0-25%

Language Proficiencies

Education

HS Diploma

BA/Logistics Mgmt

Job description

enGen in Pittsburgh is seeking an experienced supervisor to oversee staff, manage operations, and drive continuous improvement in production and technology adoption. This role involves talent development, performance management, and coordinating across teams to meet service levels.

You will lead training, handle resource planning, and guide staff through changing technologies and processes, ensuring timely incident resolution and effective cross-functional collaboration.