People & Operations Director — HR, Payroll & Concierge

The-Delaney-At-the-Vale; Woburn (MA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, Dental, and Vision Insurance

Company-paid Life Insurance

Generous Paid Time Off

Daily Pay option

Leadership development and growth

Job summary

The Delaney at The Vale in Massachusetts is seeking an experienced Business Office Director who will serve as the community's primary HR leader while overseeing accounts payable, accounts receivable, payroll, budgeting and other financial operations.

You will lead the Concierge team, champion a hospitality-focused culture, ensure regulatory compliance, and drive talent strategies to deliver exceptional service for residents and families.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• Minimum of 3 years of Human Resources experience.
• Basic understanding of accounts payable, accounts receivable, and budget management.
• Experience in talent acquisition, onboarding, employee relations, payroll administration, and compliance.
• Previous leadership or supervisory experience.
• Strong understanding of employment practices, employee engagement, and payroll processes.
• Excellent communication, organizational, and relationship-building skills.

Responsibilities

• Serve as a trusted HR partner and advisor to leaders and team members.
• Lead full-cycle recruiting efforts, including sourcing, interviewing, hiring, and onboarding top talent.
• Create engaging onboarding experiences that set team members up for long-term success.
• Drive employee engagement, recognition, retention, and culture-building initiatives.
• Coach leaders on employee relations, performance management, conflict resolution, and development.
• Ensure compliance with employment laws, company policies, and HR best practices.
• Manage employee records and HRIS updates, including status changes and employment documentation.
• Administer benefits, leave programs, workers' compensation, and employee life-cycle processes.
• Partner with leadership on workforce planning, succession planning, and staffing strategies.
• Analyze and report on key HR metrics including turnover, retention, recruiting, and engagement trends.
• Oversee payroll processing and related reporting to ensure accuracy and compliance.
• Support department leaders with timekeeping and payroll practices.
• Process employee status, compensation, and benefit changes accurately and timely.
• Review employee expense reports and business office documentation.
• Serve as a resource regarding purchasing, invoice coding, and budget-related procedures.
• Oversee accounts payable processes and ensure timely invoice management.

Skills

HR leadership

Recruiting

Onboarding

Payroll

Budgeting

Employee relations

Compliance

Leadership

Education

Bachelor's degree in HR or related field

Tools

HRIS

Payroll software

Job description

The Delaney at The Vale in Massachusetts is seeking an experienced Business Office Director who will serve as the community's primary HR leader while overseeing accounts payable, accounts receivable, payroll, budgeting and other financial operations.

You will lead the Concierge team, champion a hospitality-focused culture, ensure regulatory compliance, and drive talent strategies to deliver exceptional service for residents and families.