Business Office Director

The-Delaney-At-the-Vale; Woburn (MA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, Dental, and Vision Insurance

Company-paid Life Insurance

Generous Paid Time Off

Daily Pay option

Leadership development and growth

Job summary

The Delaney at The Vale in Massachusetts is seeking an experienced Business Office Director who will serve as the community's primary HR leader while overseeing accounts payable, accounts receivable, payroll, budgeting and other financial operations.

You will lead the Concierge team, champion a hospitality-focused culture, ensure regulatory compliance, and drive talent strategies to deliver exceptional service for residents and families.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• Minimum of 3 years of Human Resources experience.
• Basic understanding of accounts payable, accounts receivable, and budget management.
• Experience in talent acquisition, onboarding, employee relations, payroll administration, and compliance.
• Previous leadership or supervisory experience.
• Strong understanding of employment practices, employee engagement, and payroll processes.
• Excellent communication, organizational, and relationship-building skills.

Responsibilities

• Serve as a trusted HR partner and advisor to leaders and team members.
• Lead full-cycle recruiting efforts, including sourcing, interviewing, hiring, and onboarding top talent.
• Create engaging onboarding experiences that set team members up for long-term success.
• Drive employee engagement, recognition, retention, and culture-building initiatives.
• Coach leaders on employee relations, performance management, conflict resolution, and development.
• Ensure compliance with employment laws, company policies, and HR best practices.
• Manage employee records and HRIS updates, including status changes and employment documentation.
• Administer benefits, leave programs, workers' compensation, and employee life-cycle processes.
• Partner with leadership on workforce planning, succession planning, and staffing strategies.
• Analyze and report on key HR metrics including turnover, retention, recruiting, and engagement trends.
• Oversee payroll processing and related reporting to ensure accuracy and compliance.
• Support department leaders with timekeeping and payroll practices.
• Process employee status, compensation, and benefit changes accurately and timely.
• Review employee expense reports and business office documentation.
• Serve as a resource regarding purchasing, invoice coding, and budget-related procedures.
• Oversee accounts payable processes and ensure timely invoice management.

Skills

HR leadership

Recruiting

Onboarding

Payroll

Budgeting

Employee relations

Compliance

Leadership

Education

Bachelor's degree in HR or related field

Tools

HRIS

Payroll software

Job description

When you work at The Delaney at The Vale, you have a front-row seat to the amazing life stories of the wisest people on earth. More importantly, you become part of an extraordinary company that is investing in the future of senior living by investing in its people.

The Delaney at The Vale is managed by LCS, the nation's leading developer and manager of senior living communities. With more than five decades of experience creating exceptional senior living experiences, LCS is committed to helping communities thrive through innovation, operational excellence, and a people-first culture. Learn more at www.lcsliving.com.

We are seeking an experienced Business Office Director who is passionate about people, culture, and operational excellence. This role serves as the community's primary Human Resources leader while also overseeing key business office functions, including accounts payable, accounts receivable, payroll administration, budget oversight, and other financial operations.

In addition, the Business Office Director provides leadership, coaching, and oversight for the Concierge team, ensuring an exceptional first impression and hospitality experience for residents, families, visitors, and team members.

The ideal candidate will have a strong background in employee relations, talent acquisition, onboarding, payroll administration, accounting and business office operations, and employee engagement, with the ability to balance people leadership and financial stewardship.

As a key member of the leadership team, the Business Office Director helps ensure a positive employee experience, supports regulatory compliance, drives talent strategies, promotes a workplace culture aligned with our mission, values, and Hospitality Promises, and helps deliver exceptional service to residents and their families.

Schedule: Full-Time
Salary: $85,000 - $95,000 annually

Why Join The Delaney at The Vale?

At The Delaney, you'll be more than an HR leader. You'll be a trusted advisor, culture champion, and strategic business partner helping shape the future of our community.

We Offer:

• Competitive salary
• 401(k) with employer match
• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• Generous Paid Time Off
• Daily Pay option
• Leadership development and growth opportunities
• Supportive and collaborative leadership team
• Opportunity to make a meaningful impact on residents and employees every day

What You'll Do

Human Resources Leadership

As the community's HR leader, you'll create an exceptional employee experience while supporting organizational goals and workforce success.

• Serve as a trusted HR partner and advisor to leaders and team members.
• Lead full-cycle recruiting efforts, including sourcing, interviewing, hiring, and onboarding top talent.
• Create engaging onboarding experiences that set team members up for long-term success.
• Drive employee engagement, recognition, retention, and culture-building initiatives.
• Coach leaders on employee relations, performance management, conflict resolution, and development.
• Ensure compliance with employment laws, company policies, and HR best practices.
• Manage employee records and HRIS updates, including status changes and employment documentation.
• Administer benefits, leave programs, workers' compensation, and employee life-cycle processes.
• Partner with leadership on workforce planning, succession planning, and staffing strategies.
• Analyze and report on key HR metrics including turnover, retention, recruiting, and engagement trends.

Payroll & Financial Reporting

• Oversee payroll processing and related reporting to ensure accuracy and compliance.
• Support department leaders with timekeeping and payroll practices.
• Process employee status, compensation, and benefit changes accurately and timely.
• Review employee expense reports and business office documentation.
• Serve as a resource regarding purchasing, invoice coding, and budget-related procedures.
• Oversee accounts payable processes and ensure timely invoice management.

Team Leadership

• Lead and support Concierge team members, developing an strong culture of hospitality according to the LCS Hospitality Promises.
• Recruit, onboard, train, coach, and develop team members.
• Conduct performance evaluations and provide ongoing feedback and support.
• Foster a hospitality-driven culture centered on service excellence and resident satisfaction.

What We're Looking For

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• Minimum of 3 years of Human Resources experience.
• Basic understanding of accounts payable, accounts receivable, and budget management.
• Experience in talent acquisition, onboarding, employee relations, payroll administration, and compliance.
• Previous leadership or supervisory experience.
• Strong understanding of employment practices, employee engagement, and payroll processes.
• Excellent communication, organizational, and relationship-building skills.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Senior living, healthcare, hospitality, or multi-site/multi-department experience.
• Experience serving as an HR business partner to operational leaders.

The Ideal Candidate

You are a relationship-builder who enjoys being visible, approachable, and engaged with employees across the community. You are equally comfortable recruiting top talent, coaching leaders, resolving employee concerns, managing payroll processes, and driving initiatives that strengthen workplace culture.

Most importantly, you're passionate about creating an environment where people feel valued, supported, and empowered to thrive.

If you're looking for a leadership opportunity where you can influence culture, develop talent, and make a lasting impact on both employees and residents, we invite you to apply and become part of The Delaney at The Vale team.

EEO Employer