People Operations Analyst/L&D

Virtual Company; New York; Híbrido; USD 51.000 - 73.000; Tempo integral

Resumo da vaga

The Fountain Group is seeking a People Operations Analyst in New York, operating in a hybrid model with 3 days in the Midtown Manhattan office. You will support strategic People projects, perform data analysis, and assist with change management initiatives for the People team.

You will collaborate with cross-functional teams, conduct testing, manage data accuracy, and document requirements for HRIS and related systems to drive process improvements and governance.

Qualificações

• Bachelor's degree in Business, HR, or Finance or equivalent related experience.
• 3+ years of experience in a systems/process focused role (preferred).
• Proficiency and hands-on experience in Workday, and ServiceNow experience ideal.

Responsabilidades

• Assist on diverse strategic People projects and BAU systems issues.
• Perform thorough user acceptance testing in sprint cycles and maintain test documentation.
• Perform regular data audits and validations to ensure data integrity.

Conhecimentos

Growth Mindset

Problem Solving & Execution

Organization & Delivery

Communication

Project management

Formação

Bachelor's degree in Business/HR/Finance

Equivalent related experience

Ferramentas

Workday

ServiceNow

Microsoft Office

Google Workspace

Descrição da vaga

Hybrid Position - 3 days onsite / 2 days work from home

Pay: $45/hour

Duration:6 months, possible assignment extension to 12 months. Possible temp to perm based on performance.

About the Role

Reporting to the Manager, People Strategy & Operations, the People Operations Analyst is responsible for supporting a diverse variety of key strategic People projects, performing data analysis, training & development around systems and processes, and assisting with company wide change management initiatives.

You will help the People team with strategic and transformation initiatives by serving as an enablement partner who sets high standards, establishes processes, and applies best practices. You will deliver quality, effective, and timely project updates, meet project deadlines and maintain project documentation.

This role is hybrid, working out of our midtown Manhattan office at least 3 days a week.

You Will

• Assist on a diverse variety of key strategic People (human resources) projects along with supporting BAU (business as usual) systems issues, troubleshooting and solutions
• Perform thorough user acceptance testing for change delivery in every sprint cycle for all BAU and optimization changes. Maintain a repository of documentation on test scripts, screenshots and scenarios
• Perform regular data audits and validations to identify and correct data discrepancies and ensure the accuracy and integrity of People data
• Support information gathering sessions, requirement documentation, and prioritization of projects for the larger system optimization roadmap
• Create, maintain and document requirements for new changes and updates to the HRIS system and ticketing system
• Build, maintain and disburse internal process documentation, user guides and quick reference guides for changes delivered in People systems, data audits and for end-to-end workflows and processes
• Work across aspects of HR systems such as assistance in trainings sessions, data clean up, audits and roadmap and build process guides and playbooks for data governance
• Identify opportunity areas where HR process management and reengineering can significantly impact efficiency, quality, profitability, and employee experience
• Develop relationships with cross-functional teams across the organization working with them to enhance and optimize our systems and ways of working and deliver key projects and changes

Qualifications

Education & Experience

• Bachelor's Degree in Business, HR, or Finance OR equivalent related experience required
• At least 3 years of experience in a systems/process focused role (preferred)
• Proficiency and hands-on experience in Workday, and ServiceNow experience ideal.

Technical Skills

• Proficiency in Microsoft Office suite and/or Google Workspace
• Strong project management skills with an interest in process improvement and organizational efficiency

Core Competencies

• Growth Mindset: An intrinsic curiosity to learn, ambition to learn and innovate, and a drive to grow within the HR function
• Problem Solving & Execution: Proactive problem-solver who can think ahead to prevent issues, remain calm under pressure, and drive successful outcomes on complex challenges
• Organization & Delivery: Highly organized with keen attention to detail; proven ability to multitask and meet tight deadlines in a fast-paced environment
• Communication: Exceptional written and verbal communication skills

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