People-First Store Manager: Lead Growth & Guest Experience

JOE & THE JUICE; Palo Alto (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Brand discounts

Medical/Dental/Vision insurance

401(k) program

Paid time off

Job summary

JOE & the JUICE is seeking a Store Manager to oversee daily store operations, lead a high-energy team, and deliver best-in-class guest experiences while meeting budget and EBITDA targets. You will recruit and develop staff, drive sales, ensure brand standards, and foster a positive culture across the local community.

This role offers growth within an expanding international network. You will lead by example, maintain operational excellence, and collaborate across departments to uphold service

Qualifications

• Minimum 3 years of leadership experience in a comparable retail, hospitality, or service-driven environment, with a proven track record of delivering operational and financial results.
• Demonstrated experience leading and developing teams, with the ability to drive performance, accountability, and engagement.
• Strong interpersonal and communication skills, with the ability to build trust, resolve conflicts, and foster a collaborative team culture.
• Passion for people leadership, with a genuine commitment to coaching, mentoring, and developing team members to reach their full potential.

Responsibilities

• Lead, inspire, and develop team members in alignment with company virtues and operational principles.
• Act as a role model of company values and foster a positive, high-performance culture.
• Ensure clear communication of expectations and accountability across the team.
• Own the recruitment interviewing, hiring, pre-boarding, and onboarding of team members.
• Ensure optimal team positioning to meet operational needs.
• Build and maintain a strong future talent pipeline.
• Develop and motivate team members through structured development plans and continuous feedback.
• Facilitate in-store training sessions and regular team meetings.
• Monitor and drive employee engagement initiatives to meet or exceed benchmark engagement scores.
• Champion a guest-first mindset across all store operations.
• Build strong relationships within the local community in alignment with brand behavior principles.
• Drive guest loyalty and satisfaction through consistent service excellence.
• Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards.
• Ensure compliance with brand standards and local regulatory requirements.
• Uphold the highest operational ratings and performance standards.
• Develop optimal shift plans considering seasonality, local events, and store traffic patterns.
• Ensure efficient workflows aligned with company standards and budget.
• Ensure working hours comply with contractual obligations, union agreements, and local labor laws.
• Take full ownership of inventory management, including stock counting and ordering.
• Optimize inventory levels to minimize waste and meet defined monthly waste targets.
• Drive sales growth and overall store performance.
• Optimize store EBITDA and achieve defined KPI target.
• Monitor financial performance and implement corrective actions where necessary.

Job description

JOE & the JUICE is seeking a Store Manager to oversee daily store operations, lead a high-energy team, and deliver best-in-class guest experiences while meeting budget and EBITDA targets. You will recruit and develop staff, drive sales, ensure brand standards, and foster a positive culture across the local community.

This role offers growth within an expanding international network. You will lead by example, maintain operational excellence, and collaborate across departments to uphold service