People-First Operations Leader

Restore Hyper Wellness

City of Rochester (NY)

On-site

USD 40,000 - 50,000

Full time

14 days+
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Benefits offered by this job

Paid Time Off
Wellness Perks
Bonus opportunities
Career Growth
Training & development
Employee discounts
Flexible schedule

Job summary

Restore Hyper Wellness in Pittsford, NY is seeking an Assistant General Manager to lead daily operations, train staff, and elevate the client experience. You’ll balance high standards with supportive leadership, mentoring teammates and modeling exceptional service.

In this role you’ll drive membership engagement, sales, and service quality, supervising operations, and ensuring five-star hospitality across shifts.

Qualifications

  • Education: High School Diploma or equivalent is required.
  • 1+ year of management or supportive leadership experience is required.
  • 4+ years of customer-facing experience preferred.
  • Proven success in sales and team leadership.
  • Strong de-escalation and conflict resolution skills.
  • Exceptional written and verbal communication skills.
  • Ability to multi-task and manage client and staff needs; intermediate computer proficiency; flexible scheduling.

Responsibilities

  • Deliver high-quality client service by modeling hospitality standards.
  • Coach staff on product knowledge and pricing while ensuring compliance.
  • Support studio sales, marketing, and operational initiatives to reach KPI targets.
  • Maintain a clean, safe, and welcoming studio environment and uphold brand standards.

Skills

Management experience
Customer-facing experience
Sales experience
De-escalation skills
Communication skills
Multi-tasking
Computer proficiency
Flexibility scheduling

Education

High School Diploma or equivalent

Job description

Restore Hyper Wellness in Pittsford, NY is seeking an Assistant General Manager to lead daily operations, train staff, and elevate the client experience. You’ll balance high standards with supportive leadership, mentoring teammates and modeling exceptional service.

In this role you’ll drive membership engagement, sales, and service quality, supervising operations, and ensuring five-star hospitality across shifts.

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