People-First Operations Leader

Restore Hyper Wellness; City of Rochester (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Wellness Perks

Bonus opportunities

Career Growth

Training & development

Employee discounts

Flexible schedule

Job summary

Restore Hyper Wellness in Pittsford, NY is seeking an Assistant General Manager to lead daily operations, train staff, and elevate the client experience. You’ll balance high standards with supportive leadership, mentoring teammates and modeling exceptional service.

In this role you’ll drive membership engagement, sales, and service quality, supervising operations, and ensuring five-star hospitality across shifts.

Qualifications

• Education: High School Diploma or equivalent is required.
• 1+ year of management or supportive leadership experience is required.
• 4+ years of customer-facing experience preferred.
• Proven success in sales and team leadership.
• Strong de-escalation and conflict resolution skills.
• Exceptional written and verbal communication skills.
• Ability to multi-task and manage client and staff needs; intermediate computer proficiency; flexible scheduling.

Responsibilities

• Deliver high-quality client service by modeling hospitality standards.
• Coach staff on product knowledge and pricing while ensuring compliance.
• Support studio sales, marketing, and operational initiatives to reach KPI targets.
• Maintain a clean, safe, and welcoming studio environment and uphold brand standards.

Skills

Management experience

Customer-facing experience

Sales experience

De-escalation skills

Communication skills

Multi-tasking

Computer proficiency

Flexibility scheduling

Education

High School Diploma or equivalent

Job description

Restore Hyper Wellness in Pittsford, NY is seeking an Assistant General Manager to lead daily operations, train staff, and elevate the client experience. You’ll balance high standards with supportive leadership, mentoring teammates and modeling exceptional service.

In this role you’ll drive membership engagement, sales, and service quality, supervising operations, and ensuring five-star hospitality across shifts.