Wellness Retail Ops Leader

Restore Hyper Wellness - RHWM045; Cerritos (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

A competitive pay

Flexible Schedules

Casual Dress-code

Fun, wellness-focused work environment

Job summary

Restore Hyper Wellness is seeking an Assistant General Manager with strong leadership skills and a knack for business development and sales. If you thrive in an entrepreneurial environment and have a background in the health and wellness or retail landscape, we want to meet you.

As an Assistant General Manager, you’ll play an integral role in supporting the General Manager in cultivating and maintaining the Restore culture.

Qualifications

• You’ve obtained an undergraduate degree or higher.
• You love the sales process and have a proven track record of B2B sales.
• You have at least one to three years of management experience.
• You’re passionate about fitness, athletic achievement, and general health and wellness.
• You verbal and written communication skills are on point.
• You’re a numbers person and can deliver action plans based on key metrics.
• You embrace a supportive leadership role and are also a strong team player.
• You’re driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
• You get joy and fulfillment from helping people feel better and live healthier lifestyles.
• You place importance on ethics and integrity and exhibit this every day.

Responsibilities

• Assist in cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level.
• Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Assist in the management of disciplinary actions involving all Restore employees.
• Provide in-the-moment feedback and coaching to your team when necessary.
• Oversee the onboarding and training of all new non-medical employees.
• Work with the General Manager to adapt your team to new system procedures, education, and performance expectations.
• Ensure all opening and closing procedures are followed, stepping in to complete as needed.
• Maintain a safe, clean and secure environment for all guests and employees.
• Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
• Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
• Serve as an expert on Restore products and services.
• Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education.
• Work collaboratively with the General Manager, Lead Nurse, and Regional Manager to improve the store’s overall effectiveness and efficiency.
• Lead on the floor and embody Restore’s core values.
• Proactively identify and address difficult situations, manage conflict confidently and elevate issues appropriately.
• Make timely and effective decisions regarding customer service issues.
• Work a minimum of one weekend day per week.
• Support the General Manager to ensure all company-wide initiatives are executed in your store.
• Perform additional duties and responsibilities as assigned by and in the absence of the General Manager.

Skills

Sales process

B2B sales

Leadership/Management

Communication

Metrics-driven

Education

Bachelor's degree or higher

Job description

Restore Hyper Wellness is seeking an Assistant General Manager with strong leadership skills and a knack for business development and sales. If you thrive in an entrepreneurial environment and have a background in the health and wellness or retail landscape, we want to meet you.

As an Assistant General Manager, you’ll play an integral role in supporting the General Manager in cultivating and maintaining the Restore culture.