Strategic Office Manager | Lead Ops & Growth

Morgan Hunter; Gladstone (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Morgan Hunter in Missouri is seeking an experienced Office Manager to lead the day-to-day operations of a professional services firm. This hands-on leadership role oversees 11 onsite employees, including paralegals and administrative staff, and works closely with firm Partners.

The ideal candidate is diplomatic, trustworthy, proactive, and independent, skilled at building relationships, setting expectations, and driving productivity.

Qualifications

• Proven management experience overseeing a team.
• Excellent communication and relationship-management skills.
• High integrity, discretion, and trustworthiness.
• Strong organizational and problem-solving abilities.
• Proactive, independent approach with sound judgment.
• Experience with Microsoft Office, Outlook, QuickBooks, or CollectMax is helpful but not required.

Responsibilities

• Lead, mentor, and manage a team of 11 employees.
• Establish productivity standards, KPIs, and performance metrics; monitor results and hold employees accountable.
• Monitor workloads, case loads, deadlines, backlogs, and bottlenecks; redistribute work or coordinate outsourcing as needed.
• Provide owners with regular, candid reporting on productivity, financials, and overall office performance.
• Oversee bookkeeping, banking, invoicing, trust accounts, bill payments, and coordination with the firm's accountant.
• Oversee client reporting and establish consistent client intake and maintenance processes.
• Manage recruiting, interviewing, hiring, onboarding, performance management, and, when necessary, termination.
• Develop and maintain efficient workflows, policies, procedures, and documentation.
• Lead brief, productive staff meetings and coordinate regular training and professional development.
• Develop a transparent firmwide calendaring system, including staff schedules, work hours, PTO, and work-from-home oversight.
• Manage vendors, vendor renewals, office supplies, insurance, and routine IT/password administration.
• Participate with ownership in strategic growth planning and operational improvements.
• Help maintain a positive, professional, and comfortable workplace culture while fostering accountability and strong employee relationships.

Skills

Team leadership

Communication

Relationship management

Organizational skills

Problem-solving

Performance management

Process improvement

Tools

Microsoft Office

Outlook

QuickBooks

CollectMax

Job description

Morgan Hunter in Missouri is seeking an experienced Office Manager to lead the day-to-day operations of a professional services firm. This hands-on leadership role oversees 11 onsite employees, including paralegals and administrative staff, and works closely with firm Partners.

The ideal candidate is diplomatic, trustworthy, proactive, and independent, skilled at building relationships, setting expectations, and driving productivity.