People and Operations Manager

Joss Search; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Joss Search is seeking a versatile People & Operations Manager to join a fast‑growing investment firm in New York City. This newly created role reports to the COO and blends HR operations, vendor oversight, and strategic initiatives.

You will build scalable processes, manage onboarding and offboarding, coordinate benefits, and partner with leadership on high‑impact projects. Five days onsite support growth milestones.

Qualifications

• 3 to 7+ years in People Operations, HR, or Business Operations.
• Experience in fast‑paced, high‑performance environments; financial services preferred.
• High‑growth mindset with ability to build processes during rapid expansion.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office and HRIS platforms.
• Excellent communication and high discretion with sensitive data.
• Bachelor's degree required.

Responsibilities

• Oversee core employee lifecycle processes including onboarding and offboarding.
• Coordinate benefits administration, open enrollment, and HR systems with vendors.
• Support hiring workflows and recruitment logistics as the firm grows.
• Manage accounts payable, vendor invoices, and routine finance tasks.
• Serve as primary contact for external vendors and office logistics.
• Partner with the COO on high‑priority operational projects and process improvements.

Skills

People Operations

HR Operations

Office Management

High-growth mindset

Organizational skills

Communication skills

Discretion

Education

Bachelor's degree

Tools

Microsoft Office Suite

HRIS platforms

Expense systems

Job description

Our client is an ambitious, rapidly growing investment firm that has recently reached a major growth milestone with the successful launch of its latest fund. Partnering directly with the Chief Operating Officer—a dedicated, hands‑on executive who currently oversees everything from board logistics to HR and finance operations—the firm is seeking an adaptable People & Operations Manager to help build and scale the operational backbone of the business.

This is a newly created, highly visible position for a versatile, energized operator who thrives in a fast‑paced, "all hands on deck" environment. Rather than a rigid HR specialist, our client is looking for a dynamic partner who embraces fluidity, loves creating structure out of rapid growth, and wants a true ground‑floor opportunity to act as the COO’s key operational right hand.

The Role

The People & Operations Manager will support the COO in establishing, streamlining, and driving firmwide operations and human resources. Because no two days will look the same, this position requires high adaptability, an entrepreneurial mindset, and a genuine passion for rolling up your sleeves to tackle challenges across people operations, administration, vendor oversight, and strategic initiatives.

With a significant amount of whitespace to establish processes from scratch, this individual will play a vital role in building scalable infrastructure while supporting a fast‑growing team.

Responsibilities

• People & HR Operations: Oversee core employee lifecycle processes, including onboarding, offboarding, talent engagement, and firm culture initiatives
• Benefits & HRIS: Coordinate benefits administration, open enrollment, and HR systems management in partnership with external vendors and brokers
• Talent & Recruitment Coordination: Support hiring workflows, candidate scheduling, and recruitment logistics as the firm expands
• Financial & AP Support: Manage accounts payable, process vendor invoices, track expenses, and assist with routine finance operations
• Vendor & Facility Oversight: Serve as the primary contact for external vendors, service providers, operational contracts, and day‑to‑day office logistics
• COO Partnership & Special Projects: Act as a key partner to the COO, executing high‑priority operational projects, process improvement efforts, and executive support tasks
• Build & Scale: Help design and roll out new policies, operational workflows, and organizational frameworks

Qualifications

• 3 to 7+ years of experience in People Operations, HR, Business Operations, Office Management, or similar roles (e.g., HR Generalist, Operations Manager, People Manager)
• Experience in fast‑paced, high‑performance environments—open to backgrounds across investment management, professional services, fintech, tech, law, or related corporate sectors (a natural affinity for financial services is preferred)
• High‑growth mindset—energized by building processes, adapting quickly, and operating in a fluid environment where priorities evolve
• Strong operational capability with a proactive, "no task too big or too small" attitude
• Exceptional organizational skills, multi‑tasking abilities, and high attention to detail
• Proficiency with Microsoft Office Suite, HRIS platforms, and expense/financial tools
• Excellent communication skills, strong judgment, and high emotional intelligence
• Proven discretion and absolute confidentiality regarding sensitive employee and business data
• Bachelor's degree required

Compensation, Benefits & Schedule

• Salary: $120,000 – $150,000 base salary + performance‑based bonus eligibility
• Five days onsite in New York City
• Direct partnership with executive leadership and high‑visibility exposure across the firm
• High‑growth environment with significant room for ownership and career advancement

Joss Search is proud to be an Equal Opportunity employer, passionately supporting and promoting equality, diversity and inclusion. We are committed to building an inclusive culture, respecting our individual differences and bringing our community together.