People-First Office Manager - Coaching, Analytics & Growth

Packard Culligan Water; Belleville (IL); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k with employer match

Tuition reimbursement and scholarships

Paid time off

Paid holidays

Career advancement through training

Work‑life balance

Annual company meeting

Job summary

Packard Culligan Water is seeking an experienced Office Manager for our Culligan of Belleville dealership. You will oversee customer calls, administrative duties and managerial responsibilities including financial reporting and payroll, while coaching a team in a fast-paced environment.

We value relationship-building, effective communications and a focus on improving customer satisfaction and retention. The role blends hands-on leadership with organizational oversight in a locally operated

Qualifications

• 3+ years of direct management experience in office or customer service management.
• Payroll, budgeting, AR/AP experience.
• Strong customer service experience and interpersonal skills.
• High school diploma or equivalent; business degree preferred.

Responsibilities

• Create a positive work environment that promotes morale, productivity and employee development.
• Lead a hands-on management strategy to develop employees and deliver quality customer experiences.
• Ensure professional behavior with customers, employees and vendors; take corrective action when needed.
• Improve customer satisfaction, growth and retention.
• Train and coach staff to identify opportunities for additional sales.
• Schedule deliveries, service and sales appointments efficiently.
• Analyze data to recommend improvements in customer service and retention.
• Oversee financial reporting, operations and expense control.
• Manage customer information systems and ensure accurate processing.
• Report inventories accurately and resolve discrepancies.
• Oversee credit and collections for new orders and delinquent accounts.
• Ensure compliance with company policies and suggest improvements.

Skills

Direct management experience

Office/customer service management

Employee development

Customer service experience

Interpersonal & communication skills

Payroll, budgeting, AR/AP

Education

High school diploma or equivalent

Business degree (preferred)

Job description

Packard Culligan Water is seeking an experienced Office Manager for our Culligan of Belleville dealership. You will oversee customer calls, administrative duties and managerial responsibilities including financial reporting and payroll, while coaching a team in a fast-paced environment.

We value relationship-building, effective communications and a focus on improving customer satisfaction and retention. The role blends hands-on leadership with organizational oversight in a locally operated