People-First HR Service Center Leader

Home Depot; Georgia; Hybrid; USD 61,000 - 68,000; Full time

Job summary

The Home Depot is seeking a Contact Center Supervisor to lead and coach a team of customer service associates, ensuring quality interactions and achievement of department goals. The role focuses on staffing, performance management, and developing high-performing teams inside the contact center.

Responsibilities include organizing daily operations, monitoring productivity, and guiding staff to deliver timely, accurate customer service.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 1+ year of previous leadership experience.
• Working knowledge of Microsoft Office Suite.
• Working knowledge of Tableau.
• Working knowledge of presentation software (e.g., Microsoft PowerPoint).
• Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract).
• 1+ year of leadership experience is preferred.

Responsibilities

• Directly organizes and supervises day-to-day operations of a contact center team to meet KPI goals.
• Provide daily coaching, mentoring and performance feedback to direct reports.
• Analyze department results and identify opportunities for improvements.
• Serve as escalation point for complex customer issues and ensure timely follow-up.

Skills

Action Oriented

Collaborates

Drives Engagement

Communicates Effectively

Customer Focus

Drives Results

Education

High school diploma or GED

Tools

Microsoft Office Suite

Tableau

PowerPoint

HRIS

Job description

The Home Depot is seeking a Contact Center Supervisor to lead and coach a team of customer service associates, ensuring quality interactions and achievement of department goals. The role focuses on staffing, performance management, and developing high-performing teams inside the contact center.

Responsibilities include organizing daily operations, monitoring productivity, and guiding staff to deliver timely, accurate customer service.